Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

• Coordinate and conduct key risk activities and have a good understanding of all risks affecting the business line.
• Act as subject matter expert for the activities performed in the respective division and their associated risk exposures.
• Produces risk management reports, monitoring assigned department’s risk profile.
• Works with unit Operations Managers to identify, design, document and implement appropriate controls and process maps, as required.
• Build and coordinate Quarterly Risk Reports for the respective Division leaders to show thematic trends, themes, and business wins in regards to risk program maturity in conjunction with B&IS key objectives.
• Assist/represent the Risk Owners/Business Units during auditory examinations, both internally and externally.
• Adhere to a consistent approach in executing key program components for all operational risks, including Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Issue Management and Operational Losses.
• Works in conjunction with Regulatory Compliance, Legal and other departments to research, analyze and provide guidance to management teams on assorted matters such as regulatory and industry operational developments, pending legislative activities and related matters.
• Ensure business/strategic plans are consistent with the Risk Appetite Framework and Division risk Limits.
• Develop Heightened Standards (HS) deliverables such as Quarterly Risk Review (QRR) documentation, Third-Party Risk Management (TPRM) artifacts, Compliance requirements, and similar.
• Develop actionable risk management dashboards for the respective business line to include key risk indicators (leverage existing and develop new as needed); ensure alignment of management reports within business line risk reports.
• Coordinate the completion of risk mitigating action plans and providing status updates of open/closed issues to the Divison leaders
• Define and report performance metrics and Key Risk Indicators to monitor high risks to the business unit using data collected from risk issue solutions. Provide root cause analysis on all breaches to identify gaps and assist with remediation efforts.
• Investigates large or repetitive loss events impacting the Division to assess for potential systemic weaknesses and ensure appropriate corrective action is taken.
• Stays abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements.
• Serves as risk management advisor in development of new or modified products and new operational processes and procedures. Supports Group Manager’s role on various bank committees, councils and task forces.
• Provide guidance and leadership on relevant risk and control matters such as monitoring operational developments and providing updates to appropriate managers, and research and prepare for resolution.
• Analyze Access Management status, and report to centralized technology teams on behalf of the department.

Must-Have*

• Bachelor's Degree or equivalent experience
• Minimum 7 years of experience in a banking environment
• Minimum 5 years of experience in overall operational experience in a financial institution
• Minimum 3 years of operational risk management control design, testing, and/or auditing in a financial institution.
• Minimum 3 years of Advanced level experience in Microsoft Office, including Word, Excel, Access and PowerPoint
• Minimum 2 years of experience in a leadership or project management role

Skills and Knowledge

• Certified in Risk and Information Systems Control (CRISC) Preferred
• Certified in Information Security Manager (CISM) Preferred