2 Technical Support Specialist Level II Jobs in Inwood, NY
DK's Enterprises, Ltd. is Hiring a Technical Support Specialist Level II Near Inwood, NY
Location: Inwood (Long Island), with client onsite and in-house throughout NYC/NJ
DK's Enterprises
About Us: At DK's Enterprises, we've been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our foundation is built on long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork.
Job Description: As a Technical Support Specialist at DK's Enterprises, you'll play a crucial role in delivering exceptional technical support and solutions to our valued clients. Your daily tasks will include:
- Providing technical assistance to clients both on-site and in-house, resolving a variety of issues ranging from password resets to workstation migrations.
- Participating in shadowing and continuous learning activities to familiarize yourself with our internal systems and client environments.
- Engaging in an on-call rotation to address urgent client needs outside of regular business hours.
- Collaborating closely with our service desk team to efficiently prioritize and resolve support tickets.
- Building strong client relationships through clear communication and empathetic support.
- Minimum of 3 year of experience supporting Windows and Apple environments.
- Extensive Knowledge/Experience in PC support, including hardware upgrades and command line operations.
- Extensive knowledge of Apple systems, including OS upgrades and iOS support.
- Excellent communication skills with the ability to convey technical concepts to non-technical users effectively.
- Comfortable working both independently and as part of a team in a fast-paced environment.
- Experience with ticketing systems and remote monitoring tools is advantageous.
- Competitive salary range of $55,000 - $70,000 per year.
- Comprehensive benefits package including 401(k) with match, health insurance, and Paid leave.
- Gas and toll reimbursement for onsite visits.
- Opportunities for professional development and career advancement.
- A supportive and inclusive office environment with regular team celebrations and events.
If you're a tech-savvy problem solver with a passion for customer service, we want you on our team at DK's Enterprises! Apply now and take the next step in your career journey.
Company DescriptionDK's Enterprises has been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork sets us apart in the industry.
DK's Enterprises has been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork sets us apart in the industry.
Job Summary
Full Time
$88k-109k (estimate)
05/23/2024
07/21/2024
dkent.net
Inwood, NY
<25
Related Companies
The job skills required for Technical Support Specialist Level II include Technical Support, Customer Service, Communication Skills, Service Desk, Teamwork, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist Level II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist Level II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist Level II positions, which can be used as a reference in future career path planning. As a Technical Support Specialist Level II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist Level II. You can explore the career advancement for a Technical Support Specialist Level II below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
