Job Summary:
The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health.

Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work.

The Division of Information Technology’s mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available, such that we envision a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live.

The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.

We are seeking a highly skilled and experienced Product Manager to join our team. As a Product Manager, you will be responsible for overseeing the development and implementation of our products, ensuring they meet customer needs and align with business goals. You will collaborate with cross-functional teams, including development, security and networking, to drive agency success.

Duties:

Obtain expert level technical knowledge of several existing system applications, including system architecture, database schema, application specific web services and integration points with external systems.

Troubleshoot issues regarding the interfaces and connectivity to other applications or databases in a timely manner.

Communicate problem and solution to users.

Configure application features and understand which portions of the application can be customized onsite through configuration files or other settings, and which requests must be referred to the vendor for a core product change.

Manage the development and testing of enhancements by

1) making updates using the application administration tools; or

2) submit the request to our internal development group for programming and manage the development cycle;

3) Assist and work with counterparts in OTI and other city agencies on addressing issues and implementing future enhancements or

4) submit the request to application vendor and manage the coordination with the vendor's technical resources.

Manage the testing and deployment of new core product releases from the application vendor.

Follow change control processes for version control, testing and deploying configuration changes.

Be responsible for managing the release build process, including bug resolution and determining the features to be included in each build. Support and maintain the multiple application environments (Development, Quality Assurance, Staging and Production) required for software fixes and new features to be developed, tested and approved for use in the production system.

Be responsible for reviewing, analyzing, and evaluating end-user support requests.

Analyze database systems, queries, and procedures in Microsoft SQL Server 2005.

Build reports for senior management as needed.

Manage PM tasks that are assigned for planning or execution and support PM to manage other duties or tasks

Qualifications:

2-5-year overall experience with supporting IT applications

Experience with commercial of the shelf products (COTS) that have form and workflow builders

Experience in software development life cycle and application development

Ability to troubleshoot issues regarding system configuration and scripts

Ability to communicate problem and solution to the user

Fixing issues in a timely manner

Ability to prioritize issues based on business and operational needs

Good follow up skills and ability to learn applications quickly

Experience with web servers such as IIS and Apache

2-4 years of experience in in writing SQL queries using Microsoft SQL Server 2005 & above

2-4 years of experience with web service development in .NET

Previous experience with SSRS for supporting reports.

Proficient with building Accela forms and workflows

2-5 years of experience with java script particularly using Accela ESME javascript.

Requirements (important):

· Minimum 2-5 years of Accela experiences.

· Expert with Accela ESME Scripting, Configuring and designing workflow process.

· Experienced with SQL and database queries and executing.

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. Join our dynamic team and contribute to the success of our innovative products.

Job Type: Full-time

Pay: $89,625.20 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work Location: In person