Audio-Visual Field Service Technician - NYC, NY

New York, NY, USA Req #3169

Thursday, October 19, 2023

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.

Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including :

• Delivering the fan experience at one of 100 sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.

com and follow us on LinkedIn and Twitter .

What part will you play?

The Field Service Technician (FST) is responsible for providing technical support of audio visual, as well as broadcast equipment and systems located within the following types of environments : business / corporate, government, educational, houses of worship, arenas, theaters, multipurpose rooms, control room environments, and military.

Field Service resources are dispatched by our Global Service Center Agents in response to service & warranty support requests.

The FST will deliver world class service, meet & exceed Agreement SLA's, optimize Service resources and troubleshoot & resolve issues with minimal client impact.

The FST is responsible to meet and exceed client business productivity outcomes including optimize system performance and maximize client technology up-time.

What will you be doing?

• Provide customers an elevated level of AV, Broadcast and UC support
• Develop an on-going customer relationship, resulting in future customer loyalty
• Complete Preventative Maintenance visits to ensure all client rooms and systems are operating in an optimum fashion
• Troubleshoot system issues to determine and find resolutions, ability to use a wide range of test equipment to troubleshoot and verify and document performance.
• Adjust Digital Signal Processor configuration files as needed
• Adjust and Load Control Programming Files as needed
• Escalate issues for further support through Global Service Center Agents, Field Service colleagues and ultimately internal Engineering and / or Manufacturers as necessary
• Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
• Leverage ConnectWise service ticket system and Global Service Center partners to track all time including travel (to and from), troubleshooting actions, next step actions, recommendations and / or resolution (prior to leaving client site where possible)
• Provide operational support for meetings and events as required
• Able to read and understand functional design drawings as well as cable riser diagrams and all architectural drawings.
• Fiber optic cable testing and troubleshooting.
• Responsible for maintaining their toolkit, company vehicles and installation materials inventories. Keeping things clean, orderly and well documented.
• Responsible for maintaining their personal licenses, certifications and qualifications. (some states have specific requirement in this area)
• Maintain daily record of time worked on specific projects for timesheet entry and work performed reports

Complexity :

This level of technician will be responsible for performing tasks on clients job sites with little supervision. This position may be responsible for the coordination with clients, other internal tech ops employees, contractors and subcontractors.

This position requires a wide range of technical a people skills to perform successfully.

Decision Making Authority :

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

The Global Services Field Service Technician reports to the Global Services Regional Field Service Director.

Physical Working Environment :

The physical demands described here are representative of those that may be met by an employee. The employee may on occasion be exposed to construction site conditions on a regular basis.

Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC.

Use of PPE is usually required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to mobile around the construction site.

The employee must have the ability to occasionally climb ladders, use stairs and lift and / or move materials up to 40 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for technology projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision.

When not on construction sites, the employee will experience normal office and building conditions and be required to use office equipment such as computers, peripherals, etc.

Travel :

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence.

Employee will be required to use their own sites (within a 2 hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times.

10% remote travel is required on a regular basis.

What do we require from you?

Education / Certifications :

• High school or GED equal
• AVIXA CTS Certification is desired.
• One or more years as an installation technician and / or fabrication technician or related industry experience desired.
• Must have a valid drivers license and adhere to our insurance requirements
• OSHA 30 Certificate is desired. (NYC OSHA30 is desired)
• Other relevant certifications may be required or preferred based on the technology focus of the position.

Required / Desired Knowledge, Experience and Skills :

• Familiarity with a wide range of audio, video and networking equipment
• Knowledgeable of low voltage electrical concepts
• Possess basic to advanced networking skills
• Proficient use and safety with power tools
• Good verbal communication skills and good customer service skills.
• Ability to diagnose, troubleshoot and resolve technical problems

To learn more about becoming part of the Diversified team, visit us at http : / / diversifiedus.com / about / careers / or email us at careers@diversifiedus.com.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law.

We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

• Pay Type Hourly
• Min Hiring Rate $35.00
• Max Hiring Rate $45.00

Apply Now

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nThe Field Service Technician (FST) is responsible for providing technical support of audio visual, as well as broadcast equipment and systems located within the following types ofenvironments : business / corporate, government, educational, houses of worship, arenas,theaters, multipurpose rooms, control room environments, and military.

Field Serviceresources are dispatched by our Global Service Center Agents in response to service &warranty support requests.

The FST will deliver world class service, meet & exceed AgreementSLA's, optimize Service resources and troubleshoot & resolve issues with minimal clientimpact.

The FST is responsible to meet and exceed client business productivity outcomesincluding optimize system performance and maximize client technology up-time.

nWhat will you be doing? n n nProvide customers an elevated level of AV, Broadcast and UC support nDevelop an on-going customer relationship, resulting in future customer loyalty nComplete Preventative Maintenance visits to ensure all client rooms and systemsare operating in an optimum fashion nTroubleshoot system issues to determine and find resolutions, ability to use a widerange of test equipment to troubleshoot and verify and document performance.

nAdjust Digital Signal Processor configuration files as needed nAdjust and Load Control Programming Files as needed nEscalate issues for further support through Global Service Center Agents, FieldService colleagues and ultimately internal Engineering and / or Manufacturers as necessary nWork with manufacturers to develop relationships related to equipment servicing(technical support, securing return authorizations, complete repair functions required to resolve customer issues) nLeverage ConnectWise service ticket system and Global Service Center partners totrack all time including travel (to and from), troubleshooting actions, next step actions, recommendations and / or resolution (prior to leaving client site where possible) nProvide operational support for meetings and events as required nAble to read and understand functional design drawings as well as cable riserdiagrams and all architectural drawings.

nFiber optic cable testing and troubleshooting. nResponsible for maintaining their toolkit, company vehicles and installationmaterials inventories.

Keeping things clean, orderly and well documented. nResponsible for maintaining their personal licenses, certifications andqualifications.

some states have specific requirement in this area) nMaintain daily record of time worked on specific projects for timesheet entry andwork performed reports n n nComplexity : nThis level of technician will be responsible for performing tasks on clients job sites with littlesupervision.

This position may be responsible for the coordination with clients, other internaltech ops employees, contractors and subcontractors.

This position requires a wide range oftechnical a people skills to perform successfully. nDecision Making Authority : nThis position is often alone on the job sites and requires making good judgement aboutdecisions that need to be made.

This position requires good diplomacy in working with ourclients and other key stakeholders on the job sites. The Global Services Field ServiceTechnician reports to the Global Services Regional Field Service Director.

nPhysical Working Environment : nThe physical demands described here are representative of those that may be met by anemployee.

The employee may on occasion be exposed to construction site conditions on aregular basis. Employee will be responsible for their safety while on job sites and to complywith all safety regulations in place by the GC.

Use of PPE is usually required on job sites. Theemployee can typically spend at least 60% of their time on their feet and be required tomobile around the construction site.

The employee must have the ability to occasionallyclimb ladders, use stairs and lift and / or move materials up to 40 pounds in constructionareas.

The individual is regularly required to use keyboards, test equipment and controlsrequired for technology projects. Specific vision abilities required for this job include closevision, distance vision, peripheral vision and depth vision.

When not on construction sites,the employee will experience normal office and building conditions and be required to useoffice equipment such as computers, peripherals, etc.

nTravel : nFrequent travel by car and occasional airplane trips are required. Employee must possess avalid driver's license in their state of residence.

Employee will be required to use their ownsites (within a 2 hour driving distance each way) will make up 70-90% usually but remotetravel can be up to 30% of the job at times.

10% remote travel is required on a regular basis. nWhat do we require from you? nEducation / Certifications : n n nHigh school or GED equal nAVIXA CTS Certification is desired.

nOne or more years as an installation technician and / or fabrication technician or relatedindustry experience desired. nMust have a valid drivers license and adhere to our insurance requirements nOSHA 30 Certificate is desired.

NYC OSHA30 is desired) nOther relevant certifications may be required or preferred based on the technologyfocus of the position.

n n nRequired / Desired Knowledge, Experience and Skills : n n nFamiliarity with a wide range of audio, video and networking equipment nKnowledgeable of low voltage electrical concepts nPossess basic to advanced networking skills nProficient use and safety with power tools nGood verbal communication skills and good customer service skills.

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New York, NY, USA

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Last updated : 2024-02-25