Job Description
Scope & Requirements:

• License Management (for the apps listed in the table below)
• Desktop Software Requests (DSR) in Service Now
• Approvals/denials
• Addition/removal of application profiles
• Verifying license availability
• Troubleshooting for failed installs
• Scoping software to MAC devices via Jamf
• Managing license requests and license removals in Sailpoint
• License Management: approval/denials
• Reaching out to Crew to confirm correct products/roles
• verifying existing roles
• Manual upgrades (in supplement to SP role): Figma and MiniTab
• Main apps in the queue: Adobe (Acrobat & CCE), Figma (Figjam, Devmode), MiniTab, FactSet
• work in progress: MorningStar & Mural
• License Management (PRD Apps) - Intake Form
• License requests to vendor: New licenses, transfers and cancellations
• Monthly audit/distribution email
• Troubleshooting/installations/upgrades
• Requesting additional products and indices
• Incident Management
• Incidents that are logged under Service-Now, by operations and service desk or received through telephone/emails -
• Adobe: Failed installations, 'cannot recognize subscription status,' disabling protect mode, default PDF, etc.
• Mural/Figma/MiniTab: license/deactivation issues
• Key actions would include:
• Investigation, corrective actions/workarounds, updating incident status, finding relative KB articles for solutions
• Problem Management
• Resolution and root cause identifications of problems that are agreed with the Product Owner for resolutions
• Problem management mostly occurs with our main platforms such as Adobe/Figma/Mural/Extensis
• Key actions would include:
• Raise a problem record in Service Now, adding Root Cause to the Problems, approval from Product Owner for permanent resolution and provision of required information, update problems/KB articles for public reference
• Coordinate with GTO/external team to close problem task
• Help coordinate communication on available resolutions (Tech Central, yammer, etc.)

Job Types: Full-time, Contract

Salary: $100,000.00 - $110,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)
• MAC: 1 year (Required)
• JAMF: 1 year (Required)
• DSR: 1 year (Required)
• Adobe Acrobat: 1 year (Required)
• Figjam: 1 year (Required)
• Minitab: 1 year (Required)
• License Management: 1 year (Required)
• Morningstar: 1 year (Required)

Work Location: On the road