Part Time Manager on Duty, but full time hours are avalible. Manager on Duty shifts will be assigned as needed and available.

This position will work all departments when not serving as Manager on duty. These positions include: Grounds, Maintenance, Ride Attendant, Ticket Seller. 

A moderate background in trouble shooting and maintenance is preferred. 

Position Summary: 

The Manager on Duty provides support and leadership to all departments by managing and executing staffing plans, operations policies, company standards and Standard Operating Procedures.

Principal Duties & Responsibilities

• Directly oversees the daily operations of the attraction, including but not limited to: Mountain Coaster, Mini Golf, Ticketing, Retail, Food and Beverage, Photo, Maintenance, and Facility Operations.

• Acts as attraction and facility Manager on Duty in absence of General Manager or Operations Manager.

• Makes operational decisions regarding capacity, guest flow, and amount of coaster carts in use.

• Makes operational decisions regarding capacity and guest flow at mini golf.

• Conducts shift meetings with front line staff. Informs staff of daily events, groups, specials, sales goals, and operational opportunities.

• Prepares and reconciles daily deposits and takes cash and check deposits to the bank, ensure tills are prepared and reconciled, and any discrepancies are documented.

• Performs time audits, verifies hours, and takes action to minimize overtime while maintaining appropriate staffing levels.

• Develop a daily plan to ensure breaks are provided daily following employment laws.

• Provides ongoing training and support to staff as needed.

• Leads team and reviews quality of work, makes recommendations, and helps as needed.

• Maintains operational, safety, cleanliness, and guest service standards.

• Interacts with guests to ensure the departments are operating at the highest of standards.

• Resolves guest complaints.

• Works directly with the Maintenance Staff to ensure safe operations that meet ASTM standards.

• Supervise Maintenance Staff as it relates to daily operation of the ride.

• Assist guests in the event of illness or injury.

• Assumes a leadership role in case of emergencies such as power outages, inclement weather, and ride incidents.

• Communicates any mechanical, facility, coaster track/cart, mini golf grounds, or other issues to the Maintenance staff and ensures they are fully resolved in a timely manner.

• Ensures all handbook policies and procedures are followed by all staff.

• Recruit, hire, orient, and train employees in all departments.

• Evaluates staff and makes recommendations for performance evaluations, disciplinary action and/or termination. 

• Follows all handbook policies.

• Other duties, as assigned, or as needed to support the business.

Knowledge, Skill and Ability Requirements:

• Excellent interpersonal skills including verbal and written communications, and leadership.

• Passionate about the business of family fun and entertainment.

• Able to multi-task and maintain composure in pressure situations.

• Able to maintain a positive attitude.

• Able to recognize, analyze, and resolve conflict among staff members.

• Able to be punctual and maintain regular attendance.

• Able to work evenings, weekends, and holidays.

• Able to climb.

• Able to sit or stand for up to 15 hours.

• Able to operate a two-way radio.

• Able to lift items up to 30 pounds.

• Able to bend, twist, push, pull, stoop, and reach.

• Able to maintain personal hygiene standards.

• Able to tolerate a fast-paced work environment.

• Able to work with minimal supervision.

Education & Experience Requirements:

• Must be at least 18 years of age.

• High school diploma or equivalent. College Degree preferred.

• Three (3) years supervisory/management experience in the field of entertainment, tourism or hospitality preferred.

• Strong computer skills required.