** Marketing Customer Service Representative - Fort Worth, TX**

**Job Category****:** Marketing / Cust Svc **Supervisor****:** Alayna Spence **Requisition Number****:** MARKE01721 Showing 1 location **Job Details**

**Description**

**Marketing Customer Service Representative - Fort Worth, TX**

First Shift Monday - Friday 8:30 AM - 5:00 PM with (paid) on-call hours as needed

Pay is $16.00 per hour. Looking for 1-2 years of pervious customer service/marketing experience.

Some of the essential functions of the job include:

* Receive and document incoming order requests via phone and email and complete data entry on CTMS and Heads Up system accurately.

* Engage customers with exceptional product and service knowledge.

* Prepare tissue for distribution. Review orders for accuracy and completeness.

* Act as a liaison between customers and distribution.

* Must be able to direct customer inquiries regarding contracts or inventory to the proper departments.

* Responsible for consignment and branch inventory control.

* Responsible for handling and documenting graft returns and transfers accurately.

* Able to represent CTS at professional meetings and assist Sales Representatives and Independent Contractors when needed.

* Maintain a strong understanding of regulatory standards and ability to convey to clients.

* Fulfill departmental strategies and objectives.

* Perform administrative duties to include maintenance of files and manuals, implementation of standard operating procedures, tracking Employee Document Review forms and ensuring timely completion, stock rotation and data entry.

* Meet KPIs set by management.

* Participate in individual and team projects.

* Responsible for on call/after hour emergencies pertaining to branch and local customers ordering.

* Performs other duties as assigned.

We offer a highly competitive benefits package including medical, dental, vision, life and supplemental insurance, 401(k) with employer contribution and match, and generous paid time off (PTO) up to 4 weeks in your first year!

We are amazed and grateful for the dedication and generosity of our donors and are stewards of their precious gifts. CBC began in Dayton in 1964 as the regions first centralized blood bank. CBC collects and provides all blood products for hospitals in our 15-county region and beyond. CTS was born in 1986 and is now one of the nations largest tissue banks. CTS recovers, processes, and distributes human tissue grafts and is the nations largest non-profit provider of skin grafts for burn patients.

Community Blood Center/Community Tissue Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Drug Free Workplace.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

Must be highly customer service focused, able to handle inquires, and escalate concerns promptly as needed.

Must be able to follow directions and serve as a team member.

Must be able to report numbers accurately and monitor error control.

Must be a self-starter able to perform duties with minimal oversight.

Must meet minimum acceptable results on attention to detail assessments.

Heavy lifting required.

Must be able to meet the required physical demands with or without reasonable accommodation.

**Preferred**

Bachelors degree preferred.

Certified Tissue Bank Specialist (CTBS) preferred.

A minimum of one year of applicable marketing experience preferred.

Strong Excel knowledge preferred.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)