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Does this describe you? Organized Adaptable Disciplined Detail-Oriented If so, let’s talk!! We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.
As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance.
You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.
Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members.
Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one.
Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.
passare.com / Requirements High school diploma or equivalent Preferred 2 years experience in customer support or operations Responsibilities : Provide phone and email customer support Answer troubleshooting calls, build platform knowledge and provide technical assistance Create and manage configurations of the Passare SaaS system for customers Load and validate customer system data Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates) Training responsibilities include scheduling and setting up webinars with customers Utilize Knowledge Base to ensure processes are completed accurately Qualifications : Excellent written and verbal communication skills Excellent data entry and typing skills Ability to multi-task, set priorities, and manage time effectively Ability to gather accurate information Effective problem resolution and critical thinking skills Ability to use and manage web-based and database tools Strong organizational skills Commitment to company values About Directors Investment Group Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.
DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine Best Small & Medium Workplaces List, the Best Workplaces in Finance & Insurance List, the Best Workplaces for Millennials List, and the Best Workplaces in Texas List.
The company is also a winner of the top 100 Best Companies to Work for in Texas, published by Texas Monthly . Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace.
In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry." So, what makes DIG such a great place to work?
We apply these same principles to how we treat our employees : offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention;
including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer Powered by JazzHR
Last updated : 2024-05-16
Full Time
$37k-47k (estimate)
05/15/2024
08/14/2024
decisionsmadeearly.com
Reno, NV
<25
The job skills required for Customer service specialist include Scheduling, Customer Support, Data Entry, Organizational Skills, Leadership, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.