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Sales Support Specialist
$47k-60k (estimate)
Full Time | Wholesale 2 Months Ago
Save

Dillon Toyota Lift is Hiring a Sales Support Specialist Near Nampa, ID

SALES SUPPORT SPECIALIST
Support sales department by processing all sales paperwork, order and tracking customer purchases, and closely interacting with sales staff. Navigate manufacturer’s ordering, tracking and processing systems as a key contact. Responsible for managing rental contracts, containing costs, tracking orders, and upkeep of fleet service. Align work with strategic goals and exhibit superior customer service.
Position Type/Expected Hours of Work
This is a full-time position with a minimum of 40 hours per work week.
Essential Functions – Sales Support
  • Order and track new and used equipment purchases which includes processing invoices, leases, and quotes. Navigate manufacturer’s web sites for ordering, tracking, and processing sales.
  • Customer Service must be a key focus.
  • Submit customer credit applications, process documents and set up billing arrangements.
  • Work with manufacturers systems to track orders and information flow.
  • Order, track, and invoice miscellaneous material handling products. Process capacity plates and special-order requests.
  • Monitor production guidance and inventory. Order and manage stock on hand.
  • Notify dealer to procure and disperse equipment and materials. Pilot the knowledge network used by dealerships across the country for communication and networking.
  • Attend training sessions, and continuously learn more about the sales industry to stay knowledgeable.
  • Assist in arranging transportation of Company vehicles and equipment.
  • Engage as an active member of the Sales Team, working to support the team’s objectives and performance measures
Essential Functions – Rental Support
  • Manage rental contracts, billing procedures, inventory control, servicing of fleet, inspecting equipment, and assisting in audits.
  • Follow up with customers. Schedule all deliveries and pick-ups of customer and rental trucks.
  • Interact with customers to ensure understanding of customer’s needs and desires, take customer calls, and keep service manager apprised of significant customer concerns.
  • Demonstrate superior customer service, both internally and externally, and build long-term customer relationships. Stay appraised of customer’s changing needs, and the rental industry.
  • Meet with service staff as needed, provide training sessions, and continuously learn more about the rental industry to stay knowledgeable.
Knowledge
  • Operations – Demonstrate understanding of sales techniques, and general business practices and processes.
  • Market – Good knowledge of rental equipment, service parts, and industrial equipment industry.
  • Service Orientation – Establish and maintain exceptional customer service both internally and externally. Effectively use a computer to enter, track and report data.
  • Planning and organizing – Prioritize and plan work activities, handle frequent interruptions, be organized, manage time efficiently, and demonstrate a willingness to meet performance expectations.
Skills
  • Business – Exhibit high attention to detail, punctuality, time management, filing, and organization. Communicate effectively with customers via phone, email, and in person.
  • Interpersonal – Display excellent customer service, oral, and written communication. Demonstrate systems thinking, conflict management, active listening, and strong problem-solving skills.
  • Mathematical - Accurately calculate invoices, quotes, costs, percentages, discounts, and other amounts.
  • Organization – Ability to prioritize multiple priorities and manage time effectively; strong problem-solving skills, detail-oriented with a high level of accuracy.
  • Technology – Demonstrate proficient computer skills, navigate the internet, and use / learn software and new technology.
Abilities
  • Judgment – Maintain a positive approach while working with internal and external customers; respond timely to customer requests and meet commitments. Self-manage criticism from others.
  • Cost consciousness – Work within approved budgets.
  • Organizational support – Support department goals and objectives; follow policies and procedures; treat people with respect; look for ways to improve and promote safety.
  • Time Management – Independently and efficiently manage multiple goals and projects.
Work Environment/Physical Demands
This job operates in a professional office environment. Due to the nature of the work environment, may be exposed to noise or odors related to equipment/forklift use in the warehouse. While performing the duties of this job, the employee may be required toI sit for long periods of time, exert up to 20 pounds of pressure, walking, stooping, bending, twisting, pushing, pulling, and leaning, spend considerable time viewing computer monitors (including repetitive motion and use of hands), focus on details, contact with clients in person (in and outside the office), via email and over the phone as necessary. PPE is to be always used as necessary. These requirements must be met with, or without, reasonable accommodation.
Required Education and Experience
  • High school diploma or GED preferred.
  • Experience in business coordination/administration/customer service preferred.
  • Prior experience with computers and digital information management.
  • Or, any combination of education and experience that is necessary to perform the essential job functions.
Additional Eligibility Qualifications
Must maintain ability to pass a background check and drug screen.
Other Duties as assigned.
Dillon Toyota Lift is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$47k-60k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

06/30/2024

WEBSITE

dillontoyotalift.com

HEADQUARTERS

EAGLE, ID

SIZE

50 - 100

FOUNDED

1981

CEO

JOHN DILLON

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About Dillon Toyota Lift

Dillon Toyota Lift is the authorized Toyota Forklift dealer in Idaho & Utah. With four locations including Salt Lake City, Nampa, Twin Falls, and Idaho Falls, we are your full-service provider for new and used equipment, racking, rentals, parts, service, and training. Our skilled professionals pride themselves in creating and maintaining long-lasting relationships. We take the time to understand your business, so we can provide quality, cost-effective solutions for all your material handling needs.

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The job skills required for Sales Support Specialist include Sales Support, Customer Service, Attention to Detail, Problem Solving, Time Management, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Sales Support Specialist positions, which can be used as a reference in future career path planning. As a Sales Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist. You can explore the career advancement for a Sales Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Sales Support Specialist job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Sales Support Specialist jobs

Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.

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