Location:
Technology Center Position: Temporary - Computer Support Specialist
Category: Classified Non-Exempt
Location: Technology Center
Reports To: Helpdesk Supervisor
SUMMARY: Computer Support Specialist's (TSS) role is to ensure proper computer and application operation so that end users can accomplish organizational tasks. The Computer Support Specialist will assist the Systems Support Specialists and Helpdesk Specialists in regular maintenance activities and summer project activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support all NSD PCs and peripherals
• Perform preventative maintenance on all technology-based devices
• Install, modify, upgrade and repair all technological devices, both hardware and software, including contacting appropriate service contractors when applicable as well as repairing and replacing defective mechanical or electrical parts
• Field incoming help requests from end users via supported channels (e.g. phone, email, chat, self-service) in a courteous manner.
• Observe and identify current or potential problems within technological systems
• Repair hardware and software and recommend solutions to technical problems
• Recommend system modifications and necessary user training to extend the life of existing systems
• Support NSD network login and user account needs
• Answer technology-related inquiries in person, over the phone, email or by fax
• Give clear instructions and explain technology problems in non-technical terms
• Assume responsibility for his or her continuing professional growth and development by such efforts as attendance at training or in-services
• Seek assistance should emergencies arise
• Represent the school district in a positive manner
• Know and follow school district policy and chain of command
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None
QUALIFICATION REQUIREMENTS:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:

• High School diploma preferred
• Be enrolled at lease 1 full semester in the Tech Support Experience class

KNOWLEDGE, SKILLS & ABILITIES:

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Application of troubleshooting best practices and methods
• Extensive experience & knowledge of computer system and application support
• Extensive knowledge of Microsoft Office Applications, Apps, and Office 365
• Extensive experience & knowledge in the use of computer operating systems such as Apple OS X, iOS, ChromeOS, Microsoft Windows, Windows Server
• Extensive experience in mobile device management
• Working knowledge of a range of diagnostic utilities
• Experience managing devices with Microsoft System Center Configuration Manager
• Articulate and communicate effectively with persons within and outside the Nampa School District
• Professional and confidential when dealing with school staff and the public.
• Ability to work effectively as a team member
• Consistently demonstrates the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary; organize job functions and work area to be able to effectively complete varied assignments within established time frame
• Identify and learn appropriate software and hardware used and supported by the organization.

COMMUNICATION SKILLS:
Ability to provide general district information and respond to questions from administrators, managers, employees, customers, and/or the general public in a professional and pleasant manner.
PROBLEM SOLVING SKILLS:
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
PRODUCTIVITY/EFFICIENCY SKILLS:
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary; organize job functions and work area to be able to effectively complete varied assignments within established time frame.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute hourly, daily, and contractual rates.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.
OTHER SKILLS AND ABILITIES:
Knowledge of a variety of computer software applications in word processing, spreadsheets (Excel), database (Access) required; presentation software preferred; alpha and chronological order for personnel file maintenance.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is continuously required to sit; occasionally walk and stand and reach with hands and arms; occasionally lift and carry up to 50 pounds. Specific vision abilities required by this job includes close vision; color identification; very good depth perception; and the ability to communicate through speech.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual’s disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works inside and meets deadlines with severe time constraints in a fast paced environment on a daily, weekly and monthly basis.
SALARY: $10 per hour
TERMS OF EMPLOYMENT:
Temporary – up to 90 days.
Nampa School District #131 is an equal opportunity employer/educator with an alcohol, drug and tobacco free environment, and does not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodations to the application and/or interview process should notify a representative of the organization. The information contained in this job posting is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned. The employment relationship with the District is of an “at will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause.