We are looking for a Technical Support professional to join our team. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting hardware and software issues, and resolving customer inquiries in a timely manner. The ideal candidate should have excellent problem-solving skills, a customer-oriented attitude, and the ability to communicate technical information in an easy-to-understand manner.

Responsibilities:

• Troubleshoot hardware and software issues.
• Provide technical assistance to customers via phone, email, or chat.
• Install and configure software applications and hardware components.
• Perform system maintenance tasks such as virus scans and disk defragmentation.
• Test and troubleshoot network connections.
• Provide timely and accurate solutions to customer inquiries.
• Keep detailed records of customer interactions and transactions.
• Ability to work in a collaborative team environment.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Double time pay
• Overtime pay
• Weekly pay

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person