204 Customer Support Specialist Jobs in New York, NY
DIFY Consultants is Hiring a Customer Support Specialist Near New York, NY
Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and uphold the company's reputation for excellent service. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!
Customer Success Specialist Job Description
- Interacting with customers to provide troubleshooting assistance daily
- Identify, assess, and resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
- Accurately document all customer interactions, issues, and resolutions in the company's CRM system, ensuring proper record-keeping for future reference.
- Responding to client enquiries.
- Attending staff and client meetings.
- Completing sales transactions and maintaining records.
- Helping the sales team to acquire new customers.
- Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
- Providing general admin support.
- Must be local to the Cincinnati area
- Strong computer skills
- Strong customer service and problem resolution skills required to be successful in role
- Ability to multitask and navigate through multiple windows and screens
- Must have access reliable transportation to our offices in Midtown
- Applicants should be comfortable working in a fast-paced environment
- Must be able to efficiently process sales and customer upgrades
- High School Diploma or equivalent is required, some college completion preferred
- Previous experience in a customer service or customer facing role
- Effective verbal communication skills
- Able to maintain a professional and welcoming demeanor throughout all customer interactions
Job Summary
Other
$53k-67k (estimate)
03/23/2024
07/20/2024
The job skills required for Customer Support Specialist include Customer Service, Verbal Communication, Transportation, Futures, Customer Interaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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