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About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
The Workforce Management Specialist I performs essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience.
Primary Duties
Position Requirements
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
Full Time
$90k-119k (estimate)
02/26/2024
05/01/2024
The job skills required for Workforce Management Specialist I include Workforce Management, Scheduling, WFM, KPI, Futures, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Specialist I positions, which can be used as a reference in future career path planning. As a Workforce Management Specialist I, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Specialist I. You can explore the career advancement for a Workforce Management Specialist I below and select your interested title to get hiring information.