Position Purpose

Ensures the physical integrity of the community by both coordinating and performing maintenance activities including completing work orders and preparing apartments for move-in. Responsible for grounds upkeep and preventative maintenance. Partners with the community manager to provide leadership to the maintenance team, modeling the work performance, attitude and behavior that is expected for all team members.

Essential Responsibilities

 Coordinates maintenance activities for the community. Performs tasks or assigns to other staff members.

 Oversees and inspects work of staff.

 As working lead, performs duties of maintenance technician including:

• Diagnoses and performs minor and routine maintenance and repair such as: electrical, plumbing, AC, heating, appliances, pools, water irrigation, fire suppression, stairs, gates, fences, patios, railings, carpet, tile, flooring, roofing, gutters, lighting, fireplaces, ceiling fans, doors, cabinets, windows, locks, security systems, etc.
• Handles resident complaints in a timely manner.
• Inspects and helps coordinate all needed make-ready repairs and services, responsible at times to complete a make ready.

 Maintains awareness of the condition of the physical property throughout the community. Immediately corrects unsafe conditions and plans corrections for other needed repairs.

 Maintains records of all preventative maintenance, service requests, expenditures, make-ready, etc.

 Maintains inventory of needed parts and maintenance materials. Orders as needed, utilizing a computerized ordering system.

 Manage the on-call process so residents’ issues are responded to in a timely fashion. This includes carrying the on-call pager or utilizing a personal cell as needed/assigned, taking residents’ calls through the answering service to respond in a timely manner to emergency maintenance calls and being available to take other maintenance technicians’ calls with technical questions.

 Responsible for grounds, pool and exterior upkeep, ensuring the property is attractive and functional for residents and prospects.

 Handles AC diagnostic troubleshooting work orders & repairs/replacements successfully, minimizing the use of outside contractors. Teaches other maintenance team members AC fundamentals and assists in their technical development.

 Models the work performance, work ethic, attitude and behavior that is expected of all team members.

 Other duties as assigned. Assists the maintenance team in any aspect of their positions.

Job Specifications

 Three years’ prior experience in related field required.

 HVAC certification required. If not certified, ability to become certified within the timeframe designated by the community manager.

 Knowledge of safety regulations with an ability to maintain the highest safety standards.

 Basic level computer knowledge to communicate via email using Outlook, use computerized time keeping system, order materials online.

 State driver’s license, working vehicle for occasional use during business hours and proof of liability insurance.

 Ability to provide personal hand tools and cell phone for use at work.

 Proactive, positive attitude to lead and assist maintenance team to ensure that residents’ needs are met and prospects view a community in which they would like to live; a sense of urgency; organizational skills.

 Strong communication skills and behaviors that reflect Haley Residential’s core values. Portrays a “how can I help?” attitude.

 On-time, consistent attendance is an essential function of the position.

Physical Requirements (% of work time)

 Constant need to be on feet. (66-100%) Constant need to perform activities such as: (66-100%)

• Bend/Stoop/Squat/Kneel - Perform routine maintenance.
• Climb Stairs to reach upper level units.
• Push or Pull - Move furniture, appliances, open and close doors, etc.
• Reach Above Shoulder - Perform routine maintenance.
• Climb Ladders - Perform routine maintenance.
• Grasp/Grip/Turn - Handle tools and equipment.
• Finger Dexterity - Handle tools and equipment.

 Constant need to lift or carry 1–25 lbs. (66-100%) Frequent need to lift or carry 25–50 lbs. (33-66%) Occasional need to carry 50–75 lbs. (1–33%)

 Constant need to see and observe. (66–100%)

Working Conditions

 Working both indoors and outdoors in any weather condition.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.