Diablo Country Club

Position Description

Tennis Center Manager

Department: Racquet Sports
Reports To: Director or Racquets
FLSA: Non-Exempt
Updated: April 2024

Position Summary
The Tennis Center Manager is responsible for overseeing the daily operations, member service, and administrative aspects of the Tennis Center. This role is critical in ensuring the efficient management of the facility, upholding high standards of service, and fostering a welcoming environment for both members and guests.

Reporting Relationship: Director of Racquets
Supervises: Tennis Center Attendants

Work Performed

• Responsible for the day-to-day operation of the Tennis Center, which includes but is not limited to food and beverage service, coordinating, and facilitating all hospitality requirements for racquet events and activities, the overall cleanliness and maintenance of the Tennis Center, and player amenities.
• Responsible for daily requisitioning of food, beverages, and supplies. Completes periodic inventories and reconciliations. Performs all food and beverage billing.
• Works with the Director of Racquets, Director of Events, and assigned Committee Chair to coordinate all member service and hospitality details related to racquet events, tournaments, and activities.
• Works with the Director of Racquets to facilitate all event/tournament registration and corresponding billing.
• Works with the Director of Racquets to implement operational changes that enhance member experiences and contribute to the club's strategic planning and operational improvements.
• Maintains and manages the tennis court reservation system to ensure fair and efficient court usage.
• Oversee Tennis Center staff by managing scheduling, conducting performance assessments, providing guidance, and enforcing club policies in alignment with established Standard Operating Procedures
• Actively engages with members, handling all inquiries related to racquet sports, ensuring responsive and exceptional member service.

Minimum Requirements for Position:

• High school diploma or GED required.
• Valid State Liquor Service and Food Handlers certificates.
• Minimum of 3 years of supervisory experience in customer service, preferably in food and beverage.
• Strong leadership, communication, and interpersonal skills.
• Proficient in using POS systems and Microsoft Office.
• Demonstrated ability to provide exceptional customer service.
• Ability to work effectively in a team environment and collaborate with other departments.

Physical Requirements:

• Flexibility to work varied hours, including weekends, holidays, and during special club events, accommodating the club's operational needs.
• Physical ability to stand and walk for long periods of time.
• Able to lift a minimum of 35 pounds, walk, bend, and stoop.
• Ability to work effectively in a team environment and collaborate with other departments.