Job Title: Front Desk Agent
Location: Saint Louis, MO
Position Overview:
As a Front Desk Agent, you will be the first point of contact for guests visiting our establishment. You will play a crucial role in ensuring guests have a pleasant and memorable stay by providing exceptional customer service and assistance throughout their visit. This position requires a friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries, requests, and complaints promptly and professionally.
Process reservations, cancellations, and room assignments accurately.
Handle cash and credit card transactions in accordance with company policies.
Coordinate with housekeeping and maintenance staff to ensure rooms are clean and properly maintained.
Assist in resolving any issues or discrepancies related to guest accommodations.
Maintain a clean and organized front desk area at all times.
Adhere to all company policies, procedures, and safety standards.
Qualifications:
High school diploma or equivalent; college degree preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using computer software and reservation systems.
Ability to work independently as well as part of a team.
Professional appearance and demeanor.