Growing Company Hiring Potential Superstars

Our company, built on culture and long-term success, is growing rapidly. We are seeking to hire employees with great potential that fit our culture and will help us continue to overwhelm our customers with outstanding service. If you fit our values of Compassion, Concern for Others and have a desire to engage in Personal Growth, we will teach you what you need to achieve at a high level. If you fit our values and culture, only two things are needed to have a successful career at Dexcomm:

1. Come to work on time every day.

2. Do your best every day.

It will take a little more to become a superstar. But we will help you along that pathway as well.

We will give you the training and tools needed to Bring Compassionate, Professional Concern to hundreds of callers needing help every week. You will have the opportunity to have a positive impact on the lives of many people – every day!

Please understand that the work is not easy. Our customers have high expectations, and we work tirelessly to meet and exceed their expectations. Also please understand that we are a 24/7/365 business. The hours needed by our customers are challenging and always will be. To balance these challenges, we offer outstanding training & benefits, opportunities for personal growth and advancement, and mostly, the opportunity to work with a team of stars who care about success and care about you. We also offer Medical, Dental, Vision, Disability, Life, HSA, 401K. Plus, the expectation that your salary will equal or exceed $15.00 per hour within the first 12 months (starting pay is $12.50).

Duties and Responsibilities

· Process varied volume of incoming calls per shift in an expedient and efficient manner (you will never be bored)

· Use prescribed wording customized for each client (We have great scripts that meet our customers’ needs and are user friendly for our staff)

· Actively listen to and engage with callers. (You must be a great listener. We offer a class on listening that will help you at work and at home.)

· Maintain communication with callers while typing the information they provide (must be an excellent typist and able to multi-task)

· Handle all calls professionally, courteously, and with integrity (calls are listened to internally and by our customers)

· Maintain confidentiality at all times!

· Provide customers with accurate and complete information.

· Ability to work morning, day, evening, and weekend shifts (we are 24/7/365)

· Ability to physically report to call center headquarters in Carencro, LA

Qualifications:

1. Professional speech and grammar

2. Ability to communicate effectively.

3. Able to follow verbal and written instructions.

4. (Not required) Increased pay rate for Spanish bilingual capabilities.

Job Requirements:

1. Must be able to type at least 50 wpm with 95% accuracy.

2. Availability to work varied day, evening and weekend shifts.

3. Report in to work at the call center located in Carencro, LA (Not a remote position)

Job Type: Full-time

Pay: From $12.50 per hour

Expected hours: No less than 42.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Application Question(s):

• Given that one of our core values is compassion, what makes you a great fit for this job?

Work Location: In person