SUMMARY:

The Citrus Club Assistant Manager will provide support to the Citrus Club Manager to ensure exceptional guest experiences, uphold 5-Star Luxury Service Standards, oversee staff, and maximize revenue for the department.

ESSENTIAL FUNCTIONS: 

Major areas of responsibility include, but are not limited to: 

• Interview, hire, train, coach, and counsel all Citrus Club teammates.
• Assist with managing payroll for Citrus Club teammates.
• Organize, build, and maintain a professional work environment. 
• Develop and maintain standard operating procedures for Citrus Club.
• Address guest feedback and concerns promptly to ensure a high level of guest satisfaction. 
• Manage and coordinate the timely and accurate delivery of food and beverages to guest rooms. 
• Ensure orders are prepared and presented to the highest quality standards. 
• Oversee order accuracy and ensure all special requests are fulfilled. 
• Develop and implement strategies to increase Citrus Club revenue, such as promotions and upselling.
• Monitor and prepare reports for Citrus Club sales and revenue performance, and adjust strategies as needed. 
• Control costs to maximize departmental profitability.
• Maintain proper inventory levels of Citrus Club supplies, including food, beverages, and service equipment.
• Provide recommendations for improvements and future planning.
• Assist the Food & Beverage management team in other F&B outlets as needed. 
• Assist with special projects as assigned.
• Participate in service culture by circulating on the floor, continually checking in with guests and service staff to ensure satisfaction. 
• Conduct pre-shift departmental meetings and communicate pertinent information to teammates. 
• Ensure the department abides by all safety and sanitation policies. 
• Represent the Food & Beverage Managers in their absence.

QUALIFICATIONS: 

• High school diploma/GED required; Bachelor's degree preferred. 
• Previous POS experience.
• Previous experience in an upscale or luxury hotel operation, including restaurants, and bars preferred.
• Excellent customer service and problem-solving abilities.
• Knowledge of food and alcoholic beverages required. 
• Ability to work flexible hours, including weekends, nights, and holidays.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• Competitive Pay
• Advancement & Growth Opportunities
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates