Definition of Front Desk Coordinator at DTA: This position is defined as the person at a particular clinic location that coordinates needed for that office and reports directly to the Front Desk Manager. This is a very busy position that involves coordination of several administrative duties including, but not limited to, scheduling, in-clinic collections, insurance verifications, continued insurance authorizations and is often the first face of DTA to our community!

Purpose: To oversee the Front Desk of the company, to assist with the production and viability of the whole group. One full-time position in Durham office.

Product: High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

This post includes the following functions:

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept including rescheduling within the same week when possible.
• Enforcing DTA Attendance Policy in terms of cancellations and "no show"
• Ensuring referrals convert into evaluations with minimal delay.
• Tracking referrals and recording them accurately/appropriately
• Completing insurance authorizations and re-authorizations to minimize lapse in therapy services.
• Ensuring all services provided have full billing information obtained before service is rendered.
• Ensuring front desk collections are done fully and on time (same day of service).
• Assisting with marketing and public relations duties as needed which may include:
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
• Ensure it is clean, chairs put away, etc.

Quotas:

· 86% or better arrival rate

· 5 initial evaluations per week

· Five 5-star reviews each month from clients

Job Skills and Qualifications:

Required:

This is a very important position within our organization. Must have a high communication level, excellent control, and enjoy working with others with a ready smile and pleasantness. Prediction of schedules and promises is critical, so it is up to you to stay on top of everything. Must keep great PR with our public, in person or over the phone or via mail.

• High school diploma or GED
• At least two years of training or experience in customer service and office work
• Computer (PC) proficiency
• Strong verbal and written communication skills
• Ability to work independently

Preferred:

• College degree in business administration or equivalent

Schedule: This position is Full-time 8:30 AM - 5:30 PM or 9 AM - 6 PM with 1-hour lunch breaks

***Attendance is very crucial in this position, so all time-off and lateness must be worked out beforehand when possible.***

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person