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Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
General Equivalency DiplomaTravel Percentage :
0%Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the Role:
As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.About the team:
The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff the group includes 30 associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our client’s consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.What you will be doing:
Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.Participate in department initiatives to improve efficiencies.Stay up-to-date on changing fraud trends.Work from eligibility is based on performance and business needs; Associates will report to the office if their performance does NOT meet standards or if the client or FIS requires a return officeIn-class room training 9 AM – 5:45 PM CST/10 AM – 6:45 PM ESTOn the job trainingParticipant in frequent up-training to expand overall knowledge of processes and servicesWhat you will need:
High school diploma or GED2 years of customer service experiencePrior call center experience, banking experience is preferredOutstanding customer service skills (verbal and written) that foster customer satisfactionExcellent computer navigation and operation skillsAbility to work independently and in a team environmentAt FIS, we are as committed to growing our employees’ careers as our own business. We offer:
Attractive benefits including medical, dental, and vision coverageInclusive and diverse team atmosphereProfessional and personal developmentResources to contribute to your communityCompetitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Full Time
Restaurants & Catering Services
$41k-53k (estimate)
12/25/2023
06/14/2024
dev.to
NEW YORK, NY
25 - 50
2020
Private
KEVIN BARRY
<$5M
Restaurants & Catering Services
DEV Community is a social networking platform that offers assisted collaboration and networked learning solutions for software developers.
The job skills required for Fraud Support Associate I include Customer Service, Leadership, Initiative, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Fraud Support Associate I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Fraud Support Associate I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Fraud Support Associate I positions, which can be used as a reference in future career path planning. As a Fraud Support Associate I, it can be promoted into senior positions as a Fraud Prevention Associate III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fraud Support Associate I. You can explore the career advancement for a Fraud Support Associate I below and select your interested title to get hiring information.