Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We’re looking for a Customer Engagement Manager to support a Global Customer Focused Team within our client’s Cloud organization. This world-class, highly visible team supports several teams including sales, marketing, analyst relations, and events. This team is on a mission to grow the number of customers who are excited to share their experience leveraging our client’s leading solutions to accelerate innovation and drive business results.

This is a 100% remote position!

Would you like to…

• Prospect and develop new partnerships, including researching, identifying, and vetting prospects, managing communications with all prospective partners
• Lead generation of top Customers
• Develop and create a streamlined onboarding process
• Pull data from PowerBI dashboards and gather data from team members to write and inform monthly reporting PowerPoint presentation accompanied by a more robust 2–3-page report
• Create and present weekly business review (WBR) reports that outline impact and provide recommendations based on outcomes for Analyst Relations
• Effectively and efficiently support the Analyst Relations (AR) team
• Create training documentation and playbook for the further development of CSA leads
• Act as POC for any questions around stakeholder engagement best practices
• Gather, input and solicit feedback from MSX users to help enhance and improve experience
• Identify and document any gaps around process improvement
• Participate in customer calls when necessary
• Ensure activities adhere to standard operating procedures

We would like you to have… 

• 3 years of sales experience in the B2B space, preferably in the customer field
• Exceptional written and oral communication skills, and ability to handle sensitive and confidential information appropriately is a must
• Strong knowledge of the B2B sales process
• Expert client presentation skills with a proven track record of presenting at the director level
• Knowledge in all full lifecycle engagement components including, but not limited to, sourcing, qualifying, networking, relationship management, and compliance
• Proven ability to influence and drive cross functional collaboration
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal
• A high degree of skill at interpreting data to inform strategy and provide actionable insights
• Interest and discipline to learn about our product portfolio
• A customer service mindset when working with stakeholders
• Proficiency in Microsoft Teams, PowerPoint, Excel, SharePoint and PowerBI
• Knowledge of MSX is a plus

Who you are…

• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers
• You understand why customers are crucial in today’s marketing arena
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member
• You are a highly proactive, highly organized, self-starter capable of effectively managing several projects simultaneously with impeccable attention to detail
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help
• You are highly motivated to accomplish recurring tasks and solve problems with strong focus and follow-through
• You demonstrate positivity and optimism
• You are comfortable working remotely

Would you like to join a global organization that... 

• Embraces work-life balance – our employees’ well-being remains a top priority for us 
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
• Encourages innovation and experimentation 
• Understands that changes will occur and adaptability is crucial to assist when it does 
• Emphasizes and rewards collaboration 
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice 

Want to know more?

Check us out at https://www.designit.com/ . Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.