We are looking for an outgoing, customer focused person that will assist Design Mechanical with providing the best customer service in the industry. Call center, Customer Service Center, or Technical Support Center experience a plus.

Receive customer service calls and enter into the dispatch system.

Receive quotes and inspection write-ups. Enter into the dispatch system.

Assigns work orders to technicians.

Works in concert with sales, field personnel and customers for proper completion of service calls, quotes and inspections.

Back up Refrigeration dispatcher, as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Receive and enter customer service calls for HVAC Service onto the dispatch board obtaining the proper information such as job location, billing address, phone number, contact, etc.

Dispatch technicians for all HVAC service calls.

Answer calls on service line and assist technicians.

Assist in scheduling HVAC servicemen for service agreements and quoted work. Coordinate service-related work with other departments.

Reconcile HVAC work orders weekly, making sure they are signed with the correct job info.

Prepare on-call schedule.

Provide back-up assistance to HVAC and Refrigeration dispatchers when necessary.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Work Location: In person