19 Customer Service Coordinator Jobs in Palm Springs, CA
Desert Oasis Healthcare is Hiring a Customer Service Coordinator Near Palm Springs, CA
- Handles incoming calls via ACD queue and direct line as well as placing outbound calls in a positive and helpful manner.
- Receive and process physician and/or office staff, member, and/or health plan inquiries within 24 hours, documenting action taken and outcome in the appropriate systems.
- Performs timely referral-related research using appropriate resources (i.e., Referral Coordinators, PCP/Specialty provider offices, ancillary providers, etc.) in problem solving to achieve a satisfactory outcome.
- Research problematic referrals (e.g., not submitted, not showing in system, deferrals and denials).
- Communicating with provider offices via telephone or electronically to facilitate inquiry resolution.
- Works with Eligibility Department to verify current coverage, process demographic changes (e.g., address and/or phone number) verify PCP and/or health plan designation.
- Updates the appropriate systems with current and accurate information. Documents all interactions/activity in the appropriate format and into the appropriate systems.
- Contacts members when returned mail is received for bad addresses. Based on member’s response will communicate with Eligibility Department to update the member’s file.
- Educates members on the referral process that will include, but are not limited to, the types of referrals (self, direct, Urgent, etc.), the responsibilities of the PCP/Specialist, and the processing timelines as regulated by the health plans.
- Educates members on the handling a formal grievance/complaint or appeal with the health plan, selecting a new PCP or changing health plans.
- Educates members on the variety of specialty programs DOHC offers. Alerts the appropriate specialty area if a need is identified.
- Prepares daily authorization letters for mailing to members in a timely manner.
- Provide members with verbal notification of urgent referral determinations (approved, denied, deferred, redirected) in accordance with the Turn Around Time (TAT) requirements. Documents verbal notification in appropriate systems.
- Perform other duties as assigned.
- High school diploma or equivalent required. Medical Assistant preferred.
- Minimum of two years experience in customer service required. Healthcare/ Medical experience preferred (e.g., physician office, Health Plan, clinic or hospital).
- Knowledge of medical terminology required.
- Proficient in computer and word processing programs. Current knowledge of medical coding and/or medical terminology preferred.
- Excellent written and oral communication skills.
- Ability to work independently, function under pressure, and multi-task at any given time.
- Detail oriented.
- Bilingual (Spanish) preferred.
- At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-47k (estimate)
02/01/2023
05/14/2024
mydohc.com
INDIO, CA
200 - 500
1981
RANDY VAUGHN
$10M - $50M
Ambulatory Healthcare Services
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About Desert Oasis Healthcare
Desert Oasis Healthcare is committed to the provision and facilitation of the highest quality medical care to the residents of the desert communities. We will strive to be an organization which provides excellence in every encounter. As a result, we will be recognized by: Our patients as their care givers of choice; Our employees as their employer of choice; Our provider and health plan partners as their health care network of choice. Desert Oasis Healthcare is a non-discriminate (Religious, Cultural, Sexual, Ethnic) Health Care Provider. In 1981, Desert Medical Group Inc. introduced to the Co...achella Valley a full service medical facility, providing the community with all their health care needs from newborn to senior care. Today, we are Desert Oasis Healthcare - a team of highly skilled primary care physicians and ancillary providers with services conveniently located throughout the desert communities. Our many locations include Palm Springs, Bermuda Dunes, Indio, Rancho Mirage and Yucca Valley. Desert Oasis Healthcare's services include access to 4 Immediate Care Centers - Indio, Palm Desert, Palm Springs and Yucca Valley. We also offer an award winning Outreach Services Department that is committed to educating individuals on how to apply the principles of preventative health care in their daily lives, resulting in improved health. Desert Oasis Healthcare accepts most HMO's, private insurance, Medicare and private pay patients. We are affiliated with every hospital in the Coachella Valley, which includes Eisenhower Memorial Hospital, Desert Regional Medical Center, John F. Kennedy Memorial Hospital and Hi-Desert Medical Center
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The job skills required for Customer Service Coordinator include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
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