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Scheduler (Temecula)
$40k-49k (estimate)
Full Time | Ambulatory Healthcare Services 2 Weeks Ago
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Desert Oasis Healthcare is Hiring a Scheduler (Temecula) Near Temecula, CA

Act as Clinical Services Associate for members, providers and health plans affiliated with Desert Oasis Healthcare. Provides assistance with referrals, resolution to a customer concern, PCP or health plan designation or responding to general questions. Can provide basic education or coaching in relation to services DOHC provides and mailing literature. Panel assignment assigned by PCP.
  • Contacts on an annual basis all members of DOHC provided members list for SOEC.
  • Handles all incoming calls in a positive and helpful manner using appropriate telephone etiquette and customer service. Refers members as needed to other DOHC departments or programs.
  • Assists in facilitating members needs by working directly with PCPs offices, SOEC and other providers as necessary or required.
  • Assists with scheduling members for SOEC and pre-lab visits and specialty appointments.
  • Assists members in completing all 5 Star Measures via PCP, SOEC or other providers.
  • Will work with the DOHC ORS team to identify opportunities and determine priorities for specific efforts and initiatives.
  • Will work interdepartmentally to ensure patient completion of scheduling or ORS Department this will include Labcorp and DAI scheduling of appointments.
  • Accurately maintains and updates members information in EZCap and other programs as needed.
  • Educates members on DOHC processes and programs.
  • Makes up to 60 calls per day, with 40% success rate for scheduled appointments.
  • Mail appointment reminder letters within twenty-four hours of confirming member's appointment.
  • Return messages within twenty-four hours of receipt.
  • Perform other duties as assigned.
(10631)
  • High School diploma.
  • One year experience in a medical group or medical office setting, preferred.
  • Experience with data entry.
  • Must be neat, accurate and detail oriented.
  • Good interpersonal communication skills.
  • Must possess excellent writing and grammar skills (Bilingual preferred.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$40k-49k (estimate)

POST DATE

04/29/2024

EXPIRATION DATE

06/28/2024

WEBSITE

mydohc.com

HEADQUARTERS

INDIO, CA

SIZE

200 - 500

FOUNDED

1981

CEO

RANDY VAUGHN

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Desert Oasis Healthcare

Desert Oasis Healthcare is committed to the provision and facilitation of the highest quality medical care to the residents of the desert communities. We will strive to be an organization which provides excellence in every encounter. As a result, we will be recognized by: Our patients as their care givers of choice; Our employees as their employer of choice; Our provider and health plan partners as their health care network of choice. Desert Oasis Healthcare is a non-discriminate (Religious, Cultural, Sexual, Ethnic) Health Care Provider. In 1981, Desert Medical Group Inc. introduced to the Co...achella Valley a full service medical facility, providing the community with all their health care needs from newborn to senior care. Today, we are Desert Oasis Healthcare - a team of highly skilled primary care physicians and ancillary providers with services conveniently located throughout the desert communities. Our many locations include Palm Springs, Bermuda Dunes, Indio, Rancho Mirage and Yucca Valley. Desert Oasis Healthcare's services include access to 4 Immediate Care Centers - Indio, Palm Desert, Palm Springs and Yucca Valley. We also offer an award winning Outreach Services Department that is committed to educating individuals on how to apply the principles of preventative health care in their daily lives, resulting in improved health. Desert Oasis Healthcare accepts most HMO's, private insurance, Medicare and private pay patients. We are affiliated with every hospital in the Coachella Valley, which includes Eisenhower Memorial Hospital, Desert Regional Medical Center, John F. Kennedy Memorial Hospital and Hi-Desert Medical Center More
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