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Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner with check in, check out and other related services. Maintains confidentiality of all information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Registers guests, collects payment and records data pertaining to payment funds and expenditures.
Assigns accommodations to guests.
Resolves Hotel guests complaints.
Executes emergency procedures in accordance with hotel standards.
Answers inquire concerning travel routes, recreational facilities, scenic attractions and dining establishments.
Answers incoming calls, greetings callers, providing information, transferring calls and/or taking messages as necessary.
Assists guests in making any future reservations.
Handles and verifies all complimentary vouchers for any comp rooms are received.
Answers guest questions about property.
Upon request, arranges medical aid for Hotel guests via the Security Office.
Complies with all cash and credit card handling procedures.
Wears proper uniforms at all times.
Upholds the Hotel’s commitment to hospitality.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.
Job Requirements:
Minimum Qualifications:
Education and Experience:
High school diploma or GED plus one year hotel front office operations and/or customer service. Must be 18 years of age or older. Working knowledge of computers and able to type 25 word per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
Knowledge of principles and practices of customer service in a Hotel environment.
Knowledge of computer, fax copier utilization in business operations.
Knowledge of surrounding areas and points of interest.
Ability to communicate, read, and write clearly in basic English. Bi-lingual in English /Spanish helpful but not required.
Ability to demonstrate outstanding guest service at all times.
Ability to work a flexible schedule to include weekends and holidays.
Ability to present oneself in a professional appearance and manner.
Ability to apply basic mathematical skills.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
Ability to multitask.
Ability to interpret a variety of instructions furnished in written and oral form.
Ability to maintain confidentiality.
Skill in utilizing Hotel reservation software.
Ability to type a minimum of 25 words per minute.
Physical Demands:
While performing the duties of this job, the employee is required to stand; use of hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
Work is generally performed indoors in a Hotel setting with a moderate noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.
Full Time
$26k-34k (estimate)
02/05/2023
05/09/2024
ddcaz.com
Tucson, AZ
500 - 1,000
The job skills required for Front Desk Agent include Customer Service, Guest Service, Credit Card, Confidentiality, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.