Job Description

Full time Patient Services Representative/Referral Coordinator

Responsibilities/Duties/Functions/Tasks:

• Complete all paperwork to expedite medication and procedure authorizations
• Work closely with pharmacies and insurance companies
• Complete documentation and communications in EHR system
• Knowledge of CPT codes
• Extensive knowledge with Prior Authorizations
• Full documentation with all communications
• Educate patients and respond to the patients concerns promptly
• Contact patient with updated status or delays
• Schedule/confirm patient appointments
• Inform patients of their financial responsibility
• Check-In/Out Patients
• Educate patients about products being recommended
• Proactive problem solving
• Other duties as assigned
• Attention to detail, self-starter

Performance Requirements:

• Quality written and verbal communication skills
• Professional in appearance and mannerisms
• Knowledgeable of Biologics and Prior Authorizations
• Knowledgeable in Electronic Medical Record software
• Able to demonstrate compassion and caring in dealing with others, patients and co-workers alike
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice
• Excellent customer service and interpersonal skill
• Fast, efficient and highly motivated
• Reliable and professional at all times

Experience: Minimum two years’ experience in a doctor’s office. Dermatology knowledge preferred with background in authorizations.

Job Type: Full-time

Benefits: Full Insurance package, 401K, free cosmetic services, PTO

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift

Experience:

• Customer Service: 2 years (Preferred)
• Medical office experience: 2 years (Preferred)

Work Location: In person