Duties and Responsibilities:

• Responsible for supervising the daily operation of Cage and Player Services.
• Responsible for guest service, relations, and resolving disputes to ensure our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests.
• Facilitates processes and programs to control and reduce lost-time injuries effectively.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in developing Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment. 
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.

Qualifications:

• Leadership abilities demonstrated in supervising the department’s operations.
• Maintaining a professional working relationship among all internal and external guests.
• Excellent oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.
• Three to five years of experience in a cashier/banking environment.
• 2-year degree in related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Money-handling experience is required.
• Excellent customer service, problem-solving, and decision-making skills are a plus.