Salary Range: $39,047 - $62,866 Grade: 11 FLSA: Nonexempt

Purpose of Classification:

The purpose of this classification is to provide administrative support for the daily operations in an assigned area of the Human Resources Department.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; and initiates problem resolution.

Enters data into computer systems; gathers, logs, tracks, or maintains records regarding department activities; compiles data for further processing, or to prepare department reports; and files, maintains, and stores electronic and hardcopy records.

Maintains calendar for assigned area; schedules appointments, meetings, training, or other activities and events; reserves and maintains meeting, training, and conference room aesthetics etc.; and updates calendar on a regularly basis and notifies appropriate parties of changes.

Assists with planning and coordinating special events/projects; maintains department supplies and facilities; ensures appropriate inventory available for projects and routine functions; assists with troubleshooting equipment; processes employee identification badges; and serves as backup to HR receptionist.

Registers participants for training programs; verifies forms for completeness and accuracy; creates and maintains class and participation logs; and collects and analyzes related data and information.

Enters and verifies new hire and personnel changes in HRIS and forwards paperwork to payroll, and reviews, sorts, and files related documents.

Processes employee requests for appeal hearings and assigns hearing officers; prepares and distributes related documents; attends and records hearings; keeps comprehensive record of hearing activities, including witnesses and exhibits; and maintains related documentation.

Processes and pays invoices; enters departmental time and leave in time-keeping systems; coordinates unemployment claims; and requests temporary personnel for departments.

Maintains file system of a variety of confidential files/records and information; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; and complies with mandated records retention schedule.

Researches, compiles, and/or monitors administrative, statistical data or other metrics pertaining to department operations; summarizes and performs routine data analysis, and prepares reports and open records requests; and researches department files, database records, internet sites, hardcopy materials, or other sources as needed.

Operates a personal computer to enter, retrieve, review or modify data, spreadsheet, database, presentation, internet, e-mail, or other software: and operates general office or other equipment as necessary to complete essential functions.

Maintains confidentiality in performing job responsibilities.

Minimum Qualifications:

Associate’s degree in Human Resources, Administrative Services, Business Technology or related field; one year of experience in clerical support or customer service in a human resources environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None. 

Supplemental Information for position in Human Resources:

Reviews and verifies new hire and personnel/assignment/pay changes in HRIS and ensures successful submission to system. 

Receives, reviews and processes employee requests for personnel actions in Oracle HCM Cloud, researches discrepancies or missing information; enters data into computer systems.

Works with HR division and other County departments for Open Records Requests including estimating costs, clarifying information requests with requestor, and coordinating response for information for which HR is the custodian of record.