The Department of Public Utilities (DPU) is responsible for oversight of investor-owned electric power, natural gas, and water utilities in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for certain aspects associated with the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost; to protect the public safety from transportation and gas pipeline related accidents; and to ensure that residential ratepayers' rights are protected. The DPU seeks to promote safety, security, reliability of service, affordability, equity, and greenhouse gas emission reductions.

The Transportation Network Company (TNC) Division of the Department of Public Utilities (DPU) is responsible for oversight of rideshare companies, e.g., Uber, Lyft, Via, Uzurv, Circuit. The TNC Division conducts background checks on rideshare drivers, processes appeals from rideshare drivers and rideshare companies, audits rideshare companies, and ensures compliance with Massachusetts rules and regulations regarding rideshare services.

A cover letter and resume must be submitted as part of the application process and attached “as relevant” to the requisition.

The overall mission of the Program Coordinator is to develop a greenhouse gas emissions reduction program; perform audit control functions; serve as the product manager for TNC Division applications collaborate in the application and continuous improvement of the TNC Division processes; coordinates and monitors TNC programs in order to ensure effective operations and compliance with TNC regulations; serves as liaison between the Division and external agencies; provides technical assistance to agency staff; develops information for preparing regulations, report forms, and procedures; and other actions as necessary to administer the requirements of Massachusetts law and regulations for TNCs.

Incumbents of this position receive general guidance from the Director, Assistant Director, and Assistant General Counsel of the TNC Division and other employees of higher grade who provide policy and review performance through conferences and reports for effectiveness and compliance with policy, laws, rules, regulations, and professional standards.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

• Reviews agency policy affecting companies, agencies, and brokers for compliance with applicable laws, rules and regulations.
• Coordinates with external agencies related to greenhouse gas emissions.
• Perform analysis on companies’ biennial plans and monthly ride data to determine progress and program effectiveness to make recommendations and to devise methods of accomplishing program objectives.
• Perform analysis of audit testing to help identify and confirm findings.
• Develops information for preparing regulations, report forms, and procedural manuals by analyzing objectives and requirements and conferring with agency personnel to obtain statistical data and supportive documentation to conduct effective and comprehensive examinations of records.
• Assists with audits of TNCs by deciding the scope and format to be used in conducting audits and examinations and by reviewing audit procedures.
• Review the policies and procedures of companies audited to ensure compliance with standard auditing practices and applicable laws, rules and regulations.
• Prepares various statements and reports based on audit findings to reflect compliance/non-compliance with established procedures and standards.
• Reviews and evaluates policies and procedures of Agency to ensure proper safeguards and internal controls.
• Ensures standard performance in conducting audit examinations.
• Provide reporting operational status to the Division Director, including the articulation of impediments, risk analysis, and risk mitigation from a business operations’ perspective. Works with Division Director, Assistant Director and Assistant General Counsel to determine actions to be taken in response to consumer complaints.
• Establishing timeline and roadmaps for TNC programs
• Provides business-side support to the Business Analyst for feature prioritization and implementation, particularly related to bugs or issues, as well as new TNC product release coordination, including testing, acceptance, communication and coordination with compliance officers, and documenting any process changes from an operational perspective/workflow management.
• Provides program and productivity information to agency management for the review, development, and implementation.
• Provide recommendations for proposed policy changes.
• Prepares investigative research reports for use by law enforcement and/or other regulatory agencies.
• Explains agency reports, regulations, and procedures to public or private organizations.
• Determines the validity of company claims.
• Other duties as assigned.

QUALIFICATIONS

• Knowledge of work simplification methods.
• Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
• Ability to coordinate the efforts of others in accomplishing assigned work objectives.
• Strong research and writing experience.
• Strong organizational and multi-tasking skills.
• Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence
• Ability to accurately record information provided orally.
• Ability to assemble items of information in accordance with established procedures.
• Ability to maintain accurate records.
• Ability to determine the proper format and procedure for assembling items of information.
• Ability to prepare general reports.
• Ability to prepare and use charts, graphs and tables.
• Ability to exercise discretion in handling confidential information.
• Ability to understand, explain and apply the laws, rules, regulations policies, procedures
• specification, standards and guidelines governing division activities.
• Ability to exercise sound judgment
• Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds
• Ability to deal tactfully with others.
• Ability to establish and maintain harmonious working relationships with others
• Ability to motivate others.
• Ability to give oral and written instructions in a precise, understandable manner.
• Ability to communicate effectively in oral expression.
• Ability to follow written and oral instructions.
• Ability to maintain a calm manner in stressful and emergency situations.
• Ability to adapt to varied work situations.
• Ability to work independently.
• Knowledge of compliance techniques.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining the need for disciplinary action and either recommending or initiating disciplinary action.

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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