Summary
•The position is telework eligible consistent with the Agency's telework and remote work program policy.
This position is located in the U.S. Department of Education, Office of the Chief Information Officer (OCIO), Enterprise Technology Services, Operational Support Services Branch in Washington, DC. It is established to serve in a supervisory role and as a senior level advisor to top agency management on critical issues in the field of Information Technology (IT).
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
This announcement is open to all U.S. Citizens. This position may be filled through the Direct Hire Authority for IT Specialist positions. All applicants who meet the qualification requirements will be forwarded to the selecting official for further consideration. Category Rating, Veterans Preference, Schedule A and traditional rating and ranking of applicants does not apply to this vacancy.
Duties
APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.
We encourage you to read this entire vacancy announcement prior to submitting your application.
As a Supervisory Infromation Technology Specialist, GS-2210-15, you will be responsible for:
•Supervises Information Technology (IT) personnel and provides oversight to IT contractors. Manages new projects and daily operations and maintenance for the Department's IT environment.
•Manages and oversees contractor Service Level Agreements (SLAs) to validate incentive and disincentive values. Analyzes IT trends and serves on the SLA Review Board to address performance gaps.
•Manages projects and processes to administer, test and approve assistive technology for staff and contractors with disabilities.
•Ensures that the department's infrastructure and architecture solutions comply with Federal and Department requirements.
•Oversees data centers and asset inventories as well as the installation, refresh and relocation of IT equipment. Validates asset and configuration data to ensure it is accurate, complete and current.
•Manages computers and mobile devices across multiple use-case mobility scenarios (e.g. onsite, remote access, hoteling workspaces, conference rooms, etc.)
•Manages development, test, training and production environments along with associated support to application teams and end users.
•Manages the Department's Print Management services.
•Oversees the Department's storage consumption, analyzes trends, justifies significant increases and implements controls to streamline storage costs.
•Manages IT infrastructure, services and solutions throughout all phases of the Department's Chief Information Officer (CIO) Lifecycle Management (LCM) framework to promote high customer satisfaction and IT performance while streamlining costs and ensuring compliance with security requirements.
•Demonstrates IT system design and development expertise in implementing best-practices for architecture and engineering services.
•Manages the Department's primary Help Desk, which acts as an interface to thousands of customers who use various enterprise and custom business applications on a 24/7/365 basis.
•Oversees the Microsoft Exchange Online cloud email environment.
•Advises other IT experts throughout the agency or in other agencies on a variety of situations and issues that involve applying or adapting new theories, concepts, principles, standards, methods, or practices, that are developed by the employee or result from the employee's leadership.
•Serves as senior expert and consultant to top agency management officials to advise on integrating IT programs with other programs of equivalent scope and complexity.
Requirements
Conditions of Employment

• Relocation will not be paid.
• You may be subject to serve one-year supervisory probationary period.
• You may be subject to serve one-year probationary period.
• Males 18 and over must be registered with the Selective Service.
• Must be a U.S. Citizen.
• Background Investigation is required.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.
Conditions of Employment
TELEWORK ELIGIBILITY:

• You may be eligible for occasional telework in which you are required to report to the office on a regular basis. Participation must be requested and approved by the supervisor and there must be a signed telework agreement. The number of telework days approved is determined by the agency policy, emergency situations, the approval of your immediate supervisor. You must have access to high speed internet and cell phone service meeting current Agency policy from the approved work location.

Qualifications
Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-15, if you possess the specialize experience.
Specialized Experience for the GS-15
One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments:
1. Experience directing and managing government and contractor personnel conducting IT services.
2. Experience serving as senior advisor to top agency management officials on IT programs.
3. Experience overseeing IT support operations in geographically dispersed offices and workforce settings.
Basic Experience Requirements
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
1.Ability to lead projects and apply project management theories, principles, processes, methodologies, and practices.
2.Knowledge of IT theories, principles, concepts, standards, and practices.
3.Ability to serve as senior expert and consultant to advise staff, senior managers and other IT experts throughout the agency or to counterparts in other agencies.
Education
Education cannot be substituted for experience for this position and grade level.
Additional information
Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email sro_recruiting@ed.gov to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).
Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.
Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.
Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.
Financial Disclosure: This position requires financial disclosure.
Bargaining Unit:This position is not included in the bargaining unit.
Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include telework and alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your application and documentation submitted to ensure you meet the basic qualification requirements. We will refer the best qualified candidates to the Selecting Official of the job for further review and consideration. You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined below. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled.
CTAP/ICTAP candidates must be rated and determined to be well qualified (or above), based on an evaluation of their applications; possessing the knowledge, skills, and abilities which clearly exceed the minimum qualification requirements for the position.
You may preview questions for this vacancy.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include telework and alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  You must submit (REQUIRED FOR ALL APPLICANTS):
  
  • A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire.
  If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge, OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces).
  Career Transition Assistance Plan (CTAP), or Interagency Career Transition Assistance Plan (ICTAP): Visit the https://www2.ed.gov/about/jobs/open/edhires/ictap.htmlor https://www2.ed.gov/about/jobs/open/edhires/ctap.html for information on how to apply as a CTAP, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section.
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov.
  Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.
  Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).
  Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click "Finish" to submit your application.
  NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application," and following the prompts.
  In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement.
  If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.
  Agency contact information
  Jade Bowman
  Phone
  202-812-2158
  Fax
  000-000-0000
  Email
  Jade.Bowman@ed.gov
  Address
  EDUCATION-OFFICE OF THE CHIEF INFORMATION OFFICER
  400 Maryland Ave. S.W.
  Washington, District of Columbia 20202
  United States
  Next steps
  As an applicant, you may check your application status through your USAJOBS account at any time.We will also notify you via email of your application status at three key stages in the recruitment process.
  1.Once the vacancy announcement closes, we will inform you that your application has been received.
  2.After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
  3.Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled).
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents
You must submit (REQUIRED FOR ALL APPLICANTS):

• A resume demonstrating your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiating your responses to the occupational questionnaire.

If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge, OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces).
Career Transition Assistance Plan (CTAP), or Interagency Career Transition Assistance Plan (ICTAP): Visit the https://www2.ed.gov/about/jobs/open/edhires/ictap.htmlor https://www2.ed.gov/about/jobs/open/edhires/ctap.html for information on how to apply as a CTAP, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov.
Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.
Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).
Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click "Finish" to submit your application.
NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application," and following the prompts.
In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement.
If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.
Agency contact information
Jade Bowman
Phone
202-812-2158
Fax
000-000-0000
Email
Jade.Bowman@ed.gov
Address
EDUCATION-OFFICE OF THE CHIEF INFORMATION OFFICER
400 Maryland Ave. S.W.
Washington, District of Columbia 20202
United States
Next steps
As an applicant, you may check your application status through your USAJOBS account at any time.We will also notify you via email of your application status at three key stages in the recruitment process.
1.Once the vacancy announcement closes, we will inform you that your application has been received.
2.After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
3.Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled).
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request