PRIMARY RESPONSIBILITIES:

Responsible for administering the day-to-day activities of the front office, including maintenance of the records of patients, scheduling of patients, assist with accounts receivable, and maintaining appearance and order of dental office.

SPECIFIC DUTIES:

Reception Management

• Open and close dental office according to office protocol.
• Check the daily schedule for accuracy.
• Answer and respond to telephone calls with professionalism.
• Check for faxes and online doctor referrals.
• Ensure that HIPAA Notice of Privacy Practices Notice is on display.
• Maintain a professional reception area; organize patient education materials, etc.

Patient Appointment Management

• Greet and welcome patients and visitors to the practice.
• Check in patients according to office protocol, verifying and updating patient information.
• Manage recall and inactive patients in system.
• Oversee patient relations & handle patient complaints, with Doctor or Office Manager's indirect supervision.
• Confirm appointments according to protocol.
• Schedule patients for efficient use of doctor and staff time.
• Collect payment from patients at the time of treatment.

Records Management

• Gather and accurately record insurance information from patients.
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations.
• Accurately file patient information
• Assist with tracking cases and referrals to and from other doctors.
• Assist with insurance submissions.

QUALIFICATIONS

• Self-motivated and willing to work as a strong team member helping in other areas around the office when needed.
• Willing and able to learn new concepts and adapt quickly.
• Understanding of HIPAA regulations and ability to maintain patient confidentiality.
• Very friendly and approachable, likes to interact with patients and work in a team environment.
• Pleasant phone communicator with top-notch customer service attitude.
• Ability to communicate effectively.
• Previous scheduling in a dental or medical office strongly preferred.
• Able to work M-TH with rotating Friday as needed.
• Ability to begin work at 7:30 am and stay until last patient has left which can be anywhere between 5-6pm.
• Highly organized and professional demeanor.

This description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Please submit resume with cover letter and copies of any certifications or degrees held.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Experience:

• answering front desk phone: 3 years (Preferred)
• Dental office: 3 years (Preferred)
• receptionist: 3 years (Preferred)

Work Location: In person