The Treatment Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and to ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments. Essential Duties and Responsibilities include the following:

• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and ‘information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to the company policies, professional expectations and Service Excellence Standards.

Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Knowledge, Skills and Abilities Focus on customer service.
• Ability to communicate with others in a professional manner.
• Attention to detail.
• Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered.
• Preferred 1 year of dental experience.
• Motivating team player and leader.
• Proficient in basic computer applications with the ability to learn new software.
• Ability to perform basic arithmetic to understand general ledger and insurance benefits.

Benefits

Holiday/Sick Pay

Dental Benefits

Career Growth