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District Operations Manager
$96k-121k (estimate)
Full Time
2 Days Ago
Dent Wizard International is Hiring a District Operations Manager Near Raleigh, NC
Description
As a District Operations Manager your essential job functions include:
Leadership / Strategic Initiatives (50%)
Competencies Required
As a District Operations Manager your essential job functions include:
Leadership / Strategic Initiatives (50%)
- Create a positive and productive working environment consistent with Dent Wizard's core values
- Communicate Dent Wizard's vision and execute on company strategy
- With the Senior Director of Operations, build and execute a District business strategy, focused on the Dealer/Rental business
- Deliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD
- Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions
- Drive a culture of coaching through on the job engagement and informal and formal training to support field operations effectiveness and the consistent development of people
- Hire, develop and motivate a team of high performing Operations leaders
- Manage and monitor maintenance on capital equipment, e.g. paint booths, compressors, etc.
- Support Area Ops Managers and Fixed Ops Managers to identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations
- Ensure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.
- Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA
- Lead field town hall communications
- Partner with Sales to lead Team Sell drive revenue (including WTD), customer retention and five-star service
- Develop strong relationships with key customers and deliver five-star customer service to create additional opportunities
- Coordinate with sales to support team in cross-sell and customer relationship management
- Coordinate site launch initiatives with ops support, AOM/FOMs and customer
- Deliver targeted price increase, in partnership with sales based on customer segmentation
- Expediently address customer, operational, and performance concerns
- Participate in and support strategic initiatives, such as WTD/FLF , 3 & 10, etc. in the District
- Participate in QBRs for customers within the District
- Identify and implement value-added customer solutions
- Execute on the plan for staffing decisions to balance gross margin vs. new business capacity
- Determine talent selection and hiring for specified roles
- Ensure leaders hire and onboard team members effectively
- Ensure leaders effectively manage team performance
- Manager the process to drive AOM/FOM/Tech productivity and utilization
- Troubleshoot most critical operational issues
- Ensure sites meet compliance standards (environmental, safety, and health)
- Lead the Goal Setting & Review (GS&R) process for the team
- Lead monthly financial review and develop and implement plans to deliver annual operating budgets
- Participate in the Q Process and drive Vital Few initiatives and MITs
- Support and adhere to DW's policies and procedures on ethics standards and commitments
- Provide timely feedback to Sr Ops Director regarding market conditions, competitive pressures, and the engagement of staff at all levels
- Partner with enabling functions to manage DW assets within company guidelines and standards
Competencies Required
- Lead and coach managers
- Results Orientation
- Systems Thinking / Process Improvement
- Project Management
- Agility
- Initiative
- Influence
- Customer Focus
- Apply Knowledge
- Attract, Develop and Manage Performance
- Conceptual Thinking
- Minimum of 3 years leadership experience required.
- 5 years proven operations experience in a similar type of environment.
- Auto and reconditioning industry experience preferred.
- Continuous viewing from and inputting data to a computer screen.
- Travel as necessary (up to 50%).
- All applicants being considered for employment must pass a pre-employment drug screening and background check.
Job Summary
JOB TYPE
Full Time
SALARY
$96k-121k (estimate)
POST DATE
05/01/2024
EXPIRATION DATE
05/16/2024
WEBSITE
dentwizard.com
HEADQUARTERS
WEST BEND, WI
SIZE
1,000 - 3,000
FOUNDED
1983
TYPE
Private
CEO
DEAN CHRISTIAN
REVENUE
$200M - $500M
INDUSTRY
Consumer Services
Related Companies
About Dent Wizard International
Dent Wizard is a provider of automotive reconditioning services that includes car carpet dyeing, headlight restoration, and paint chip repair.
Show more
The following is the career advancement route for District Operations Manager positions, which can be used as a reference in future career path planning. As a District Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary District Operations Manager. You can explore the career advancement for a District Operations Manager below and select your interested title to get hiring information.
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