Description

Delta 360 is currently seeking a highly organized and dynamic Dispatch Manager to join our team. This pivotal role requires a proactive leader proficient in coordinating logistics, managing dispatch teams, and optimizing delivery systems to ensure timely and efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner while holding employees accountable for Safety. 

· Oversee the daily operations of the dispatch department, ensuring efficient and effective routing of vehicles and personnel.

· Develop and implement dispatch protocols and standard operating procedures to optimize resource utilization and customer satisfaction.

· Coordinate with other departments such as sales, customer service, and logistics to align dispatch activities with overall business objectives.

· Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service levels.

· Ensure compliance with transportation regulations and safety standards across all dispatch activities.

· Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff.

· Develop contingency plans for unexpected situations such as vehicle breakdowns, weather issues, or sudden spikes in demand.

· Utilize dispatch software and technology to track vehicles, optimize routes, and forecast staffing needs.

· Recruit, hire, and retain skilled dispatchers.

QUALIFICATIONS / POSITION REQUIREMENTS:

· Minimum of 5 years of experience in dispatch management, dispatch operations or a related field

· Proven experience in managing a team of dispatchers or coordinators

· Strong understanding of transportation regulations and legal guidelines

· Experience with logistics and fleet management software

· Excellent knowledge of emergency procedures and dispatch policies

· Proficiency in database management and relevant computer applications

· Strong leadership skills with the ability to motivate and lead a team

· Exceptional organizational and multitasking skills

· Excellent communication skills, both written and verbal

· Ability to work in a fast-paced environment and make decisions under pressure

· Ability to understand and interpret data to improve dispatching operations

· Readiness to work flexible hours, including nights, weekends, and holidays if necessary

· Capacity to train and evaluate staff performance effectively

· Strong problem-solving skills and the ability to manage complex situations

Travel:

· REQUIRED -Occasional travel will be required.