Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Essential Duties/Responsibilities:

The Customer Service Specialist will be responsible processing purchase orders in SAP in a timely manner, managing multiple tasks including order tracking and inbound shipment communication notices to warehouses, and communicating with account management to ensure they are kept informed of any issues. Assist with RMAs, tracking and managing orders. Using company tools to track deliverables and ensuring paperwork has been completed in line with process.

The Customer Service Specialist will perform an array of sales/operational tasks (process orders, create credit memos, ship samples and production parts, new business set-up). A “teamwork” mindset will be essential in working with internal & external partners to complete complex logistics/financial tasks, ensuring on-time delivery of orders, providing inside sales support, and working with partners in resolving inquiries. Excellent organizational skills will be necessary in order to properly follow up on miscellaneous tasks on a daily basis until driving to closure. Utilizing SAP and internal system/Portal to generate appropriate documents as directed. Take ownership of customers’ request, inquiries; follow through with a passion for providing complete customer satisfaction. Miscellaneous office duties including office supply orders and maintenance requests.

Requirements for Customer Service Specialist: Education/Qualification/Knowledge/Skills/Abilities/Experience:

Microsoft office tools

Data Analysis experience

Familiarity with EDI, SAP

College degree or equivalent experience in Inside Sales/office management required.

Previous sales support experience is preferred.

Desirable Characteristics:

1) Detailed-oriented, team player, willing to learn new things, good logic thought process. Strong attention to detail, dependability, and follow-through.

2) Multitasking and time-management skills, with the ability to prioritize tasks.

3) Ability to learn quickly.

4) Ability to understand and willingness to learn internal system.

5) Able to work independently to solve complex problems.

6) Strong desire and ability to provide high quality customer service sales/customer service skills.

7) Solid interpersonal skills, task management, and follow-through skills.

8) Strong analytical and organizational skills along with an ability to quickly to changing priorities.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person