61 Customer service specialist Jobs in Bellevue, WA
thestartupcouncil is Hiring a Customer service specialist Near Bellevue, WA
We are technologists entrepreneurs investorsexperts and thoughtleaders who have come together to guide andsupport young minds to transform their innovative ideas to startupcompanies.
The StartUp council will provide network opportunitiesfor entrepreneurs business partners investors and skilledprofessionals.
Our ultimate mission is to share our knowledgeexpertise and network to help you succeed. We are looking for aCustomer Support Specialist to respond to inbound customerinquiries while building and maintaining regular reporting of theseinquiries handling escalations building process documentation andrecommending customer experience changes within the business.
Customer Support Specialist responsibilities include resolvingcustomer issues recommending solutions and developing new internalprocess to solve longterm pain points.
To be successful in thisrole you should be an excellent communicator whos able to mutitaskand escalate larger issues while providing long term solutions.
Job Duties :
Responds to customer webinquiries regarding online merchandise orders in a timely andthoughtful manner to analyze and report on theseissues.
Identifies and resolves customer questionsconcerns issues and ensure issues causing low satisfaction scoresare addressed for longterm resolutions.
Handles complaintsprovide appropriate solutions and alternatives within the timelimits and follow up to ensure resolution.
Assists inprocessing online orders returns replacements and adjustments toorders while providing findings of customer habits to CS team andmanager.
Take ownership or problem from start to finishensure onetime issues have long term solutions and these processesare documented.
Can work with a team to escalate issuesmeet deadlines and build reporting.
Follow and buildcommunication procedures guidelines and policies
Ispunctual and reliable ready to seize everyday!
Is ready todeliver quality and bring the WOW all dayeveryday
Requirements :
3 yearsexperience with Customer Support
Collaborative andcustomerservice work style
Excellent and reliable CSmetrics proving ability to be a subject matterexpert
Detail and resultsoriented
Strong computerskills including experience using webbasedservices
Patience empathy and consistent ability to listento customers
Ability to understand our customer and relate totheir life experiences
Actively practice time managementskills
Must have a flexible schedule and ability to workon weekends and variousholidays.
Benefits :
Excellent insurancebenefits.
Stock options available.
EmployeeDiscounts
Last updated : 2024-05-18
Job Summary
Full Time
$62k-80k (estimate)
02/26/2024
08/18/2024
The job skills required for Customer service specialist include Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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