Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Manager - Epic Application Support Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. 

Work you’ll do/Responsibilities 

• Act as the primary contact and coordinator for all questions and issues that arise in day to day management of the Application Support teams
• Monitor adherence to SLAs, KPI and Application Development processes and activities for the Application Support teams
• Lead daily and weekly team meetings with analysts to review priorities and document issues and risks
• Manage Application Analysts, conducting performance evaluations
• Provide direction to application specific analysts related to application support activities
• Document application specific status, issues, and risks for communication to the respective Client Service Delivery Manager
• Audit tickets and service requests, ensuring process and documentation standards are met within individual application teams and align with standards across all application teams
• Support month end reporting requirements and participate in applicable governance meetings
• Ensures application support is client focused and not siloed
• Work with offshore teams to coordinate day to day application support activities and ensure proper handoff of responsibilities between shifts
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team  

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include: 

• Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
• Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications 

Required 

• 6 years’ experience in project management
• Experience managing teams in a clinical healthcare managed services environment
• EPIC certification
• Experience in end-to-end project implementations
• Familiarity working with offshore teams
• Bachelor's degree or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred 

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent communication Skills
• Ability to deliver technical demonstrations