As a Product Delivery Manager in Wholesale Payment Operations, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will join a team that manages the firm-wide ISO 20022 program, which is led by Global Clearing Product, to meet industry wide milestones in standardizing global financial messaging. You will also cover the Pega Rules Process Commander (PRPC) application used by Payments Investigations, including but not limited to overall governance, planning and intake of change management initiatives, prioritization, and funding, and driving strategic changes to the operating model including new process design and business analysis.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements; the requirements must be able to cater to current expectations and allow scalability for future changes in business mode.
• Manages timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Spur Project execution for Operations planning, prioritization, and readiness in line with the Swift ISO20022 market go-live roadmap.
• Provide resourcing and capability analysis across Payment Operations to support functional leads, including impact analysis for change board discussions.
• Lead independent initiatives working across functional teams and lines of business.
• Pursuit Operations readiness to support new product roll out by ensuring documentation of process flows, operational procedures, training, user entitlements, clearly defined roles and responsibilities and establishing escalation matrix.
• Perform impact analysis for business initiatives to determine key business groups that will consequently be required to undergo technical or operational process change.
• Test planning, execution, reporting, gap and defect analysis in support of the User Acceptance Testing team.

Required qualifications, capabilities, and skills

• 5 years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Knowledgeable of banking functions, specifically, in one or more of the following areas: Core Cash Processing or Global Financial Messaging.
• Project Management experience - Execution focused, tenacious and risk aware, with excellent time management skillset.
• Strong problem solving, collaboration, communication, and interpersonal skills with proven ability to influence stakeholders without direct authority.
• Strategic thinker with ability to define future state business model and drive execution to that effect.
• Promotes partnership; encourages collaboration, information sharing and discussion to break down silos.
• Builds/promotes a client/customer centered organization.
• Business Analysis experience for defining the business requirements for development and commercialization of new product capabilities, involving collection of data, analysis and reporting.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Strong Payments knowledge and / or prior experience in driving large scale strategic projects is preferred.
• Knowledge of end-to-end technology lifecycles and release patterns.
• Adaptable, able to work globally, across lines of businesses and particularly across function.
• Experience in designing, delivering & presenting executive level content.