Delamar-Luxury hotel, located in West Hartford, CT, is seeking an experienced Front Office Manager to join their team.

RESPONSIBILITIES:

• To direct the actions and ensure the smooth and professional operation of the Front Office & Front Service Departments, adhering to all established hotel standards and procedures.
• To be fully aware of and maintain a departmental budget, operating labor costs, and all other expenses, keeping them in line with approved budget forecasts.
• Ensure that staff scheduling is kept in line with the hotel’s daily demands and requirements.
• To ensure that room sales are maximized by achieving the highest possible occupancy and highest possible average daily rate without jeopardizing the overall guest experience.
• To interact professionally and efficiently with all other hotel departments to best maintain and service the guest rooms.
• To allocate all daily guest room assignments adhering to guest preferences, previous projects, VIP status, or Executive Office requests.
• Formulate a Front Office training plan to identify skills required by team members to meet and exceed established hotel standards and procedures.
• To conduct written Employee Evaluation sessions with all departmental team members for an initial 90-day review and annually after that.
• To deputize for the GM in their absence and assume their responsibilities.
• To maintain constant on-the-job training as set out in the front office training plan.
• Process guest check-in and guest check out according to established Standards & Procedures, ensure total satisfaction is consistently delivered.
• Ensure all guest requests are properly followed up.
• Adhere to established hotel credit and cashiering policies.
• Handle all guest complaints according to established procedures.
• Be familiar with all emergency procedures.
• Be familiar with the local areas, restaurants, and attractions.
• To support junior positions within the department and assist with on-the-job training of duties as required.
• Supervise the smooth, professional operation of the Front Desk Guest Service Agents. Ensure they perform their duties according to established standards and procedures.
• Be able to select and change room assignments appropriately as required.
• Ensure that all guest payment and credit card information is accurate and adheres to established hotel standards and procedures.
• To attend managers wine and cheese reception.
• To ensure that all departmental supplies are ordered and that levels are maintained, adhering to established hotel standards and procedures.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Front Office Manager: 3 years (Preferred)
• Opera: 2 years (Preferred)
• Hotel management: 3 years (Preferred)
• Customer Service: 2 years (Preferred)

Ability to Relocate:

• Greenwich, CT 06830: Relocate before starting work (Required)

Work Location: In person