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Job Summary
This position will answer incoming reservations calls, and respond to guests’ needs in a timely manner.
Essential Functions
o All hotel facilities/services, hours of operation.
o All guest room layouts, bed types, decor, appointments and locations.
o Room availability for any given day.
o Restricted dates, rates and room types.
o All room rates, packages and promotions.
o Specific arrangements between hotel and travel agencies, corporate reservations center.
o Entertainment/special events scheduled in the hotel.
Other Duties
Working Conditions & Physical Requirements
Physical Effort: | Significant portions of day require prolonged sedentary work. Ability to visually review documents and computer screen throughout day. |
Physical Environment: | Ability to walk or stand for extended periods of time during course of shift. |
Manual Skills | Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. |
Work Schedule: | Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. |
Safety: | Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. |
Qualifications
Education: | High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred. |
Experience: | Prior Reservations experience preferred but not required. |
Computer Skill & Other Technical Skills: | Ability to utilize computer software and hardware required. Must have strong computer skills, fast and accurate typing skills, knowledge of Word, Excel, and Outlook. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc). Experience with the Micros Opera PMS System preferred but not required. |
Communication: | Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. |
Licenses or Certifications: | n/a |
Other: | Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions. |
Full Time
$46k-60k (estimate)
01/29/2024
06/11/2024
The job skills required for Reservation Agent include Customer Service, Transportation, Communicates Effectively, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation Agent positions, which can be used as a reference in future career path planning. As a Reservation Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation Agent. You can explore the career advancement for a Reservation Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
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Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
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Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
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Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
01/26/2022: Vallejo, CA
Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
04/05/2022: Killeen, TX
Check on the availability of accommodations or transportation on a traveler's desired travel dates.
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Tracks future room availability's on the basis of reservations.
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Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.
04/10/2022: Jackson, MS
Step 3: View the best colleges and universities for Reservation Agent.