Overview

DecisionPoint is seeking a Desktop Support Technician to join our team in supporting the Department of Interior's Bureau of Reclamation within the Columbia Pacific Northwest (CPN) Region Office located in Heyburn, Idaho.

Join our team at DecisionPoint, where you will have the opportunity to make a significant impact on the technological efficiency and effectiveness of the Department of Interior's Bureau of Reclamation CPN Region Office. Apply today to advance your career in IT support within a dynamic and supportive environment.

Duties & Responsibilities

• Tier 1 Support. This involves a range of services including SharePoint intranet portal and collaboration tools support, addressing general IT-related queries, initiating incident and problem resolution processes, providing directory services and application-specific password assistance, supporting desktop and mobile phones, tracking and monitoring calls, offering basic operational training, managing mobile application issues, overseeing the loan and training of desktop and laptop computers, coordinating new user security training, VPN support, and managing self-service and ticket ownership responsibilities.
• Tier 2 Support: Responsibilities extend to SharePoint support, on-site desktop support, operational email support, managing copier/print services, and overseeing mobile device management. This includes software installations, break-fix services for desktops, laptops, and peripherals, provisioning and setup of new computers, IT equipment decommissioning, and data destruction.
• Electronic Messaging and Desktop Support: Enabling and managing user email accounts, calendar functions, chat services, distribution lists, Microsoft OneDrive, email restoration, message tracking, and mobile device management. Also includes support for software and hardware installations, troubleshooting, network device management, and operating system upgrades.
• Local Office Support: Providing direct support for applications, hardware, operating systems, printers, and other desktop-connected systems for office staff.
• Imaging and Reimaging: Support for creating and managing system images for machines.
• Printer and Copier Support: Maintenance and support for printers and copiers within the organization.
• Network Support: Ability to assist with local and wireless network issues.
• End User Support: Addressing requirements related to DHCP, DNS, and print/file services.
• Active Directory Management: Managing user groups, access control lists, account creation, and monitoring.
• Incident and Request Management: Handling technical issues, requests, and changes for end-user computing devices including PCs and mobile devices.

Qualifications

• Ability to obtain a Public Trust security clearance.
• Associate degree or equivalent experience.
• A minimum of 3 years experience in end-user IT support, demonstrating capability in hardware, peripheral, software, video conferencing, and operating systems setup and support.
• Over 1 year of experience with incident and request management systems like ServiceNow or Remedy.
• Physical ability to lift up to 50 lbs.
• Foundational understanding of networking technologies and principles.
• Knowledge of computer imaging processes.
• Experience in VTC/conference room troubleshooting and support.

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.