DCA Manufacturing, an Electronics Manufacturing Services provider of printed circuit board assembly, and box build with manufacturing facility in Troy, MI has opening for a Program Manager.

Responsibilities

• Manage day-to-day operations for assigned customer accounts.
• Ensure prompt resolution of customer problems and communicate outcomes effectively to maintain customer satisfaction.
• Provide timely delivery status updates to customers as required.
• Collaborate with the sales team, providing necessary customer service support and updates.
• Stay informed about customer financial costing objectives and escalate relevant issues to management.
• Coordinate seamlessly with all company departments to ensure smooth processes for customer accounts.
• Utilize problem-solving tools effectively and proactively follow up on issues.
• Monitor and act on key performance indicators such as on-time delivery, inventory levels, AR and customer satisfaction.
• Drive and facilitate new product introductions to meet customer needs.
• Maintain accurate records of customer purchase orders.
• Coordinate incoming customer engineering change notices.
• Communicate product quotation pricing to existing customers.
• Monitor and manage unresolved RFQs and coordinate incoming customer Return Material Notices (RMA).
• Fulfill additional duties as needed to support customers, manufacturing processes, and Quality System compliance, following procedures and completing all related documentation.

Qualifications:

· Bachelor’s degree or equivalent.

· Two (2) or more years of related experience.

· Team player with strong written and verbal communication skills.

· Proficient in Microsoft Excel.

· Efficient time management, and multitasking.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus
• Yearly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person