Job description
EXPERIENCE:  ONE YEARS OF CSR PREFERRED
HOURLY STARTING WAGE: ( $35,000 to $55,000 )
SUMMARY: Award winning, Top Producing Allstate Agency looking to hire the right individual for our company. We are currently seeking to fulfill a full-time and Part Time position for CSR. The Customer Service Representative will manage renewals for property and casualty agency book and will be responsible for providing exceptional customer service to our current clients and new prospects. The Customer Service Representative will need to have a 440, 220 or 2044 license or the ability to get it before your start date.

Join our team today!!

• Bi-Weekly Automatic Payroll
• Paid time off (vacation and personal/sick days)
• Health Insurance
• 401K with 3% match
• Holiday Pay
• Great Work Environment
• Room For Significant Growth
• Monthly Bonus
• Monthly Commission
• Work Mon-Fri only

Responsibilities

• Process policy change requests and endorsement.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Make sure customers are properly protected and refer cross sell opportunities to the Sales Team.

Requirements

• A 440, 220 or 2044 licensed person
• Customer service/insurance experience.
• Bilingual is a plus
• Must be Organized
• Possess an upbeat, positive, and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Career minded vision.
• Ability to tactfully handle stressful and difficult situations
• Referral bonus program

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