About DBTIMI
The DBT Institute of Michigan is mental health clinical striving to teach its clients how to build a life worth living through effective use of evidence-based therapy, Dialectical Behavior Therapy (DBT). We have out patient clinics in Mason, Novi and Wyoming along with a residential facility in our Mason location.

Our Core Principles:
1. Communication: How we communicate with others has a profound effect on our relationships. Not communicating is not an option.
2. Integrity. Without it we cannot be a team.
3. Collaborate. Do great things together.
4. Protect the Institute culture, but embrace change. Evolve and innovate.
5. Be humble and stay hungry. Nobody’s going to give us anything. We have to earn it every day.

Position Description
The Front Office Assistant is a vital piece to the work we do and clients we serve. The employee will be at the reception desk to serve as the first line of representing the clinic and will report to the Chief Operations Officer.

Essential Duties and Requirements
Answer all incoming calls and greet clients/guests with a positive and upbeat attitude. Check messages daily, return calls within 24 hours, forward messages on as needed. Complete intake sheet thoroughly, update the Google doc and communicate with potential/current clients as needed. Check clients in upon arrival and out upon departure. Collect required paperwork, questionnaires and payments from clients. Evening hours are required. Ability to work in a fast paced, growing clinic as a team player supporting therapists and an excellent partner to staff at the headquarters in Mason. Professional and organizational abilities must be impeccable. Proficient with technology such as a computer and scanner. Ability to communicate accurately and effectively in writing and verbally.

Education/Experience and Other Requirements
High school degree or higher
Pass a background check
Worked in a customer-service roll previously

Benefits of Joining the DBTIMI Family
Competitive hourly pay, full-time
Generous sick and vacation time
Employer matching IRA (up to 3%)
DBTIMI sponsored health insurance, we will pay 30% of premium
Our clinic highly values teamwork and work life balance

Interested candidates can submit their cover letter and resume. Position will remain open until filled.

The DBT Institute of Michigan is an Equal Opportunity Employer and will not discriminate based on gender identity, religion, sexual orientation, race, color, age, pregnancy, national origin disability or genetic information.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Required)

Work Location: In person