Job Summary

The Multi-Service Tech of Support Services transports or escorts patients within the hospital and or operates the call center functions.

They may work in either a Service Response Center (call center environment) or in the Transport role separately or in between the two throughout the day depending on departmental needs.

Their main functions are to handle customer service interactions through telephone, email, or face-to-face communications.

The Multi Service Tech may be required to record and document various client interactions for management follow-up, operate as a switchboard to route incoming calls to the appropriate party, and provide administrative duties for guest services and similar facilities or locations.

The general responsibilities of the position include those listed below, but other responsibilities may be identified within the position.

Multi-Service Technician for Support Services Essential Responsibilities :

• Directs or escorts patients from the admitting office or reception area to a designated area
• Assists patients whether ambulatory or non-ambulatory
• Transports patients alone or with assistance, in a bed, wheeled cart, stretcher, gurney or wheelchair to designated areas within the facility
• Confirms two patient identifiers (patient’s name and date of birth); validating information against patient’s wristband.
• Receives documents, prioritizes and coordinates service requests such as patient transport, maintenance requests, non-routine EVS / housekeeping needs, and nutrition service late trays.
• Dispatches service workers to complete service requests.
• Determines and schedules service requests according to urgency and keeps records of requests and services rendered within the TDSS system.

Multi-Service Technician for Support Services Qualifications :

1. High school diploma, GED or equivalent experience preferred

2. Current AHA Healthcare Provider CPR certification or equivalent within 3 months of hire required.

3. Current NVCIT (Non-Violent Crisis Intervention Training) certification or within 3 months of hire required.

4. Ability to communicate clearly in English, verbally and in writing

5. Excellent listening and telephone skills

6. Must possess excellent customer service skills

7. Ability to relate well to others and work as a team member.

8. Ability to manage multiple tasks simultaneously.

9. Is physically compatible with the constant walking required and the need for quick response to stat needs.

Multi-Service Technician for Support Services Experience Requirements :

1. Previous patient care experience or Transporter experience preferred as well as office experience preferred.

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Ability to work in a sitting position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and / or pull, and occasionally lift / move 35-40 pounds.
• Significant walking or other means of mobility, depending on business necessities.

Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group.

Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare’s comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists.

Its website is daykimball.org.

Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Last updated : 2024-05-20