The Assistant Manager must have a positive and enthusiastic demeanor, experienced in communications/leadership, and thrive in a fast-paced and high-end, luxury environment. He/She is responsible for establishing the friendliness and professionalism of the salon by managing overall front desk operations, guest communications in person, by email or phone, scheduling appointments, ensuring guest requests and considerations, and overseeing day to day operations of the salon.

Responsibilities:

• Provide exceptional, professional, and courteous customer service both in person and on the phone.
• Use the computer system to book appointments, manage schedules, services, guests, and process payments for services.
• Oversee the flow and tidiness of the salon floor, ensuring guest comfort and satisfaction.
• Provide accurate inventory counts and place orders for necessarily operational supplies.
• Assist with marketing and outreach, including social media, eblast platforms, google business, etc.
• Think creatively to provide solutions, both positively and with attention to detail.
• Manage the team, including schedules, questions, joys and concerns.

Requirements:

• Must have a minimum of 3 years of customer service experience.
• Must be proficient with most computer systems.
• Experience in the salon or spa industry is a plus.

Compensation:

• Hourly salary
• Ample paid time off
• Benefits packages for full-time employees

Job Types: Full-time, Part-time

Pay: From $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Are you willing to work Fridays and Saturdays?
• Please explain your previous leadership experience and how you believe it fits into this role at Davis Feliz Salon.

Language:

• fluent English? (Required)

Work Location: In person