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Auto Dealership Service Manager
Davidson Auto Group Watertown, NY
$70k-93k (estimate)
Full Time 1 Week Ago
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Davidson Auto Group is Hiring an Auto Dealership Service Manager Near Watertown, NY

Auto Dealership Service Manager
Join Davidson Automotive Group as our full-time Automotive Service Manager and lead our talented auto repair team to success. We offer competitive base pay plus incentives. The Service Manager will focus on making customer satisfaction a priority throughout all levels of our service department.
Salary Range: $65 - $80K
Job Description:
The Service Manager is the leader of the Service team in the dealership and this role drives the performance of the Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our customers that drives continued Customer Satisfaction and Loyalty. This objective is obtained by overall leadership and continued training of all Service Department Personnel as well as timely customer concern resolution for customers.
Job Responsibilities:
  • The Service Manager is responsible for the overall production of timely vehicle repairs and serves as the main support for Service Advisors and Auto Technicians.
  • Ensures proper processes are executed to evaluate, up-sell work that generates revenue, communicates clearly with customers, explains vehicle maintenance services as well as auto repair, develops estimates and quotes.
  • Focuses on customer satisfaction and generates repeat customers while providing resolutions of customer complaints.
  • Manages and hires technicians, service advisors, and support personnel.
  • Solves problems and meets predetermined services and sales objectives.
  • Directly supervises service department personnel; carries out supervisory responsibilities in accordance with policies and procedures.
  • Upholds and maintains company and manufacturer policies and procedures.
  • Hires, trains and motivates employees in the Service Department.
  • Creates work schedules and maintains proper accounting of Service Technicians' productivity.
  • Ensures that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Acts as lead liaison from the Service Department to all other dealership departments.
  • Ensures the dealership’s warranty administration is efficient and compliant with manufacturer guidelines.
  • Oversees Employee training and development.
  • Ensures a safe working environment.
  • Ensures that equipment is properly maintained and repaired.
Service Manager - Requirements:
  • Must have a minimum of two or more years of previous experience as an Auto Service Manager or Service Writer.
  • Must have strong training, motivational and leadership skills.
  • Must be process driven.
  • Must have track record of success and integrity.
  • Must have solid administrative ability with specific regard to factory policies and procedures.
  • Must have previous work experience using Microsoft Office.
  • Previous experience using DealerTrack a plus however, any automotive operating system experience is beneficial.
  • Valid driver's license with good driving record is required.
Benefits and Growth Opportunities:
  • Davidson Auto Group offers great benefits including vacation, holidays, sick time, medical, dental, vision and a variety of supplemental insurance policies.
  • We offer both Traditional and Roth 401(k) plans with an employer match, Employee Assistance Program and more.
  • We offer advancement opportunities within a large organization.
  • We are an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

SALARY

$70k-93k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

07/01/2024

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The following is the career advancement route for Auto Dealership Service Manager positions, which can be used as a reference in future career path planning. As an Auto Dealership Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Auto Dealership Service Manager. You can explore the career advancement for an Auto Dealership Service Manager below and select your interested title to get hiring information.