3 Desktop Support Jobs in White Plains, NY
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Datawize Technologies Inc is Hiring a Desktop Support Near White Plains, NY
Job Title: Desktop Support
Job Location: White Plains, NY
Job Type: Contract
Job Duration: 6 Month
Primary Responsibilities:
- Handle Tier 1,2, And 3 help desk escalations through tickets or phone
- Good in desktop support handling in Windows, Linux, and MAC environments.
- Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
- Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
- Installation and maintenance of Windows 10, 11 and Mac OS.
- Excellent User Support and SCCM imaging and Builiding Machine
- Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
- Installation configuration and troubleshooting of Desktop applications and tools.
- Technical knowledge of Desktop and Laptop hardware.
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
- Manage Files and folder permissions.
- Printer installing and sharing, troubleshooting printer-related problem.
- Configuring and managing different types of scanners.
- Configuring and managing different types of network printers, scanners and peripheral devices.
- Managing Networks Setup – Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines.
- Resolving problems related to LAN connectivity.
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.
Desired Skills:
- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets
Desktop Systems Engineer Level 2
- Communicate with staff or clients to understand specific system requirements.
- Analyze requirements and develop design concepts or changes.
- Document design specifications, installation instructions, and other system-related information.
- Verify stability, interoperability, portability, security, or scalability of system architecture.
- Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
- Provide technical guidance or support for the development or troubleshooting of systems.
- Identify system data, hardware, or software components required to meet user needs.
- Provide guidelines for implementing secure systems to customers or installation teams.
- Monitor system operation to detect potential problems.
Regard
Rishabh Singh
214- 432- 4342
www.datawizetech.com
Job Type: Contract
Pay: $30.00 - $40.00 per hour
Schedule:
- Day shift
- Monday to Friday
Experience:
- help desk escalations through tickets or phone: 3 years (Required)
- Windows, Linux, and MAC environments: 1 year (Required)
- SCCM Knowledge: 1 year (Required)
- Desktop Support: 5 years (Required)
Work Location: In person
Job Summary
Contractor
$57k-71k (estimate)
05/23/2024
05/23/2024
The job skills required for Desktop Support include Troubleshooting, Help Desk, Service Desk, Desktop Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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