Impact You’ll Make:

Under the direction of the Director of Small & Mid-Sized Business, the Service Delivery Manager will lead the Managed Service team. This role requires a team-oriented individual responsible for executing excellent client support and service and developing programs focusing on key clients and increasing market share. The Service Delivery Manager is a critical team member that focuses on the core values in the pursuit of client, employee, and company success.

What You’ll Do:

• Ensure service level agreements are met while delivering an overall excellent client service experience
• Oversee the onboarding of new clients and enforce a “culture of documentation”
• Create and implement strategies to drive client retention
• Develop and maintain positive relationships with high-profile clients and key decision-makers
• Develop and monitor internal standard operating procedures and IT service management practices
• Lead and manage the Technical Services team day to day activities. Resolve escalated client service issues, support, and monitor after-hours incident management processes

What You’ve Mastered:

• Bachelor’s degree in Business Administration or equivalent
• Ability to create and maintain a positive relationship with current clients
• Ability to analyze data to spot trends and issues
• Demonstrated skills in negotiating and leadership
• Extreme ownership of day-to-day opportunities and challenges
• Customer-driven mindset with the ability to resolve conflicts
• Team-centric approach
• Curiosity and drive for continued learning
• Ability to work in a company office and/or remotely from a home office
• Ability to work independently, be adaptable, and tolerate the occasional stressful “high-stakes” situations

What You’ll Get:

• Flexible work schedule
• Paid vacation
• Health, Vision, Dental, and Supplemental Insurance Plans
• HSA (including monthly employer contributions)
• Dependent Care Flexible Spending Account
• 401k profit sharing plan
• Employee Assistance Program Services
• Professional development opportunities
• Team celebrations

About DataVizion:

Named the 2021 Best Place to Work, DataVizion, an Inc. 5000 company, has seen tremendous growth and provides a full range of business technology solutions in Professional and Managed IT Services throughout the Midwest. From enterprises to small businesses, our priority is to provide a better connection for our clients through IT solutions that enhance speed, flexibility, and productivity in a secure environment. Backed by superior support and customer service, these proven solutions give our clients a competitive advantage to grow and thrive.

To learn more about DataVizion and the services offered, go to www.datavizion.com or follow us on Twitter, Facebook, and LinkedIn.

DATAVIZION LLC is an Equal Opportunity Employer. Employment opportunities at DATAVIZION LLC are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color, religion, sex (including pregnancy), national origin, age, veteran status, disability, marital status, genetic information, or any other characteristic protected by law.
This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

DATAVIZION LLC strongly urges reporting all instances of discrimination and harassment and prohibits retaliation against any individual who reports discrimination, harassment, or participates in an investigation of such report. DATAVIZION LLC will take appropriate disciplinary action, up to and including immediate termination, against any employee who violates this policy.