Schulte Companies is Hiring a Guest Service Manager - Graduate Lincoln Near Lincoln, NE
Description Graduate Hotels®, is seeking a Guest Service Manager to join Graduate Lincolnand its brilliant team of hospitality enthusiasts. Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of their communities. We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership. JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms for groups
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Communicates hotel's unique design elements for effective storytelling
Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
Reviews guest satisfaction results and property audits to identify areas of improvement
Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
Ensures staff communicates effectively with other hotel departments
Maintains productive relationship with Valet Parking provider
Regularly reviews department budget to meet budgeted wages and general expenses
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Completes and monitors employee schedules
Monitors and ensures VIP arrivals are executed to highest standard
Keeps track of rooms to ensure accurate status and readiness for check-in
Hires, trains and develops direct employees
Interacts positively and professionally with guests to resolve issues
Acts as Manager on Duty as required
Works nights, weekends, and holidays as needed
Other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 3 years in similar leadership role.
High School Diploma/GED, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
About Graduate Hotels® Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com. *Graduate Hotels is an Equal Opportunity Employer. Location Description We're just a dash from UNL campus and amid the fun and fuss of the historic Haymarket District in downtown Lincoln. Students, faculty and alum can enjoy our everyday get-away bedecked in Americana and vibrant greens. Host to 231 keys, 14.000 SF of events space, landmark weddings, playful get-togethers (indoor pool or pinball anyone?) and Huskers happeningsit all happens here. Grab some friends and grab a coffee at our caf, Poindexter, or a meal and beverage at our full-service restaurant, Trophy Room.